Spa Supervisor (FT) ("Supervisor/a de Spa")

LOCATION 

Catamaran Resort Hotel & Spa 

The Catamaran Resort Hotel and Spa is a Polynesian-themed destination located on the shores of Mission Bay and mere steps from San Diego’s famous Pacific Beach. The resort features 310 rooms and suites, lush tropical gardens, and award-winning dining at Oceana Coastal Kitchen. 

The Catamaran Resort Hotel and Spa is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. 

SUMMARY
The Spa Supervisor ("Supervisor/a de Spa") develops and supervises staff to ensure the highest level of professionalism, gracious service and treatment quality is offered to our guest.

PAY & PERKS

• Compensation: $27.45**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Provides a positive, professional appearance and demeanor to our guest.
• Creates a learning environment by supervising on-going education.
• Understands various treatment modalities and industry trends.
• Develops and schedules outdoor Spa related activities.
• Serves as a liaison with other departments to ensure a seamless business operation.
• Assists Spa Manager in the interviewing, hiring, and developing of staff.
• Supervises pool attendants.
• Ensures the highest levels of cleanliness and sanitation for the department.
• Ensures the facilities are well maintained.
• Manages the reservation system effectively.
• Trains and follows the company’s safety and emergency procedures.
• Must be able to listen and respond to guest complaints, verbally and in writing.
• Performs additional duties and responsibilities as directed by the leadership team.

QUALIFICATIONS

• High school diploma or GED.
• At least 2 years of relevant experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Experience with spa or hospitality reservation systems. Book4Time preferred. 
• Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
• Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
• Availability to work on weekends and holidays is required.
• Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.