Center Manager

Level: Mid-Level Management 

Position Type: 40 hours/week (Part Year mid-July – mid-May, Extended Year mid-July – mid-June, Full Year) 

Salary Range: $1,886.40 bi-weekly 

Travel %: In-Town and Out of Town depending on location. 

Job Shift: Day (M-F) 8am-5pm, position is eligible for limited flexibility to work remotely, may require working some evenings and weekends 

Job Categories: Education 

Classification: Salary Exempt  

Supervisor: Program Services Coordinator  

Supervises: Teachers (2-4), Family Educators (1-2), Cook (1), Cook Assistants (1), Custodians (1), Drivers (1), Housed substitute (1) 

Job Summary: Reporting to the Program Services Coordinator, the Center Manager will supervise, lead, oversee, and support center staff in their implementation of the Head Start (HS)/Early Head Start (HS) program and the delivery of high-quality comprehensive services to enrolled children and families through center-based and home-based service delivery models. The Center Manager oversees the compliance of a broad range of local, state, and federal regulations such as licensing and ERSEA (eligibility, recruitment, selection, enrollment, and attendance). The Center Manager supports and guides additional core program activities such as the implementation of the curriculum, parent engagement, health and nutrition activities, meal services, positive community partnerships, advocacy for all children and families, and overall work toward the agency’s vision and mission.  Center Managers directly or indirectly supervise and support the professional development of 6 - 11 employees who provide services for approximately 40 - 80 children and families. 

Benefits: 

• Paid Leave – 23-26 paid holidays, 5 days paid vacation after one year and up to 10-13 days each year thereafter, 5-8 days paid Personal leave first year, 8-11 days each year thereafter, up to 5 days paid Sick leave per year. 
• Insurance benefits - Dental, Flexible Spending Accounts, Health Reimbursement Arrangements, Health Savings Accounts, PPO medical (3 plans), Vision, and Supplemental Life coverage for self, spouse, and child ($25,000 basic life and Accidental Death and Disability provided by employer). 
• Retirement Plan - Agency contribution after years of services and hours of eligibility criteria are met. Employee 401k deferral once eligibility is met. 

Minimum Qualifications/Requirements: 

• Possess a bachelor’s degree with major in Child and Family Services, Family Engagement, Social Services, Human Services, Early Childhood Education, Community Health Services, Social Services, or agreed equivalent that supports high quality implementation of our program as determined by the agency.  
• Three (3) years’ experience in a management role with a diverse community population in the human services area such as education, health services, or social services 
• Three (3) years’ experience supervising staff. 
• Must be 21 years of age. 
• Demonstrated proficiency using Office 365 (Outlook, Teams, OneDrive, Word, Excel, PowerPoint).  
• Able to read, write, and speak English and Spanish (bilingual) 
• Submit a current Level I Fingerprint Clearance Card prior to hiring. 

Other Requirements (post hire): 

• Must be able to travel to and from various sites as needed.  
• Must be able to travel outside assigned areas in company-owned vehicles. Travel could begin before daylight hours and continue after sundown in some situations. 
• Provide proof of immunizations: MMR (Measles, Mumps, Rubella), Tdap (adult Tetanus, Diphtheria, Pertussis), and a clear Tuberculosis Self-Assessment. 
• Able to pass a company paid physical exam prior to starting work. 
• Able to pass a criminal background check. 
• Must be able to prove the right to work in the USA by providing appropriate documents to complete the Federal I-9 form. 
• Must possess or have the ability to possess and keep current certification in First Aid Training/CPR training including Infants and Children. 
• Must be able to obtain the State of Arizona Food Safety Manager Certification and Food Handlers Class within one month of employment.  

Competencies: 

• Accountability 
• Safety Focus 
• Relationship Building 
• Teamwork 
• Effective Oral and Written Communication 
• Facilitating Groups 
• Leadership 
• Management 
• Compliance/Oversight 
• Planning & Organizing 
• Problem Solving 
• Ethics & Integrity 
• Training & Presenting Information 

Desired Qualifications:  

• Possess a master’s degree with major in Child and Family Services, Family Engagement, Social Services, Human Services, Early Childhood Education, Community Health Services, Social Services, or agreed equivalent that supports high quality implementation of our program as determined by the agency.  
• A minimum of three (3) years’ experience working in SmartTeach and/or ChildPlus 
• A minimum of three years working in a licensed childcare facility 
• Bilingual in English/Spanish 

Work Environment: 

Office setting 

• Possible exposure to blood and bodily fluids or tissues. 
• Possible exposure to communicable diseases.  
• Possible exposure to hazardous cleaning chemicals. 

Physical Requirements   

Frequently  

• Stooping, bending, and reaching.  
• Clerical duties (computer, typing, copying, etc.)  
• Standing for approx. ½ hour 2-3 times per day  
• Sitting for extended periods  
• Data Entry or viewing information on computer monitor for long periods (15-30 minutes or more)   

Occasionally  

• Picking up and dropping off supplies  
• Up and down from carpeting  
• Run, jump, jog  
• Push and pull furniture  
• Up and down from 12” to 14” chairs  
• Lift preschool children  
• Physically restrain pre-school children 

Job Specific Duties and Responsibilities

Center Management: 

• Responsible for ERSEA:  
  • Complete applications, verify income, and recruit eligible families.  
  • Develop a plan to recruit eligible children and families most in need and assist potential enrollees in completing enrollment process and obtaining needed services.  
  • Ensure the prioritization of selection of participants based on the most in need.  
  • Responsible for achieving and maintaining full funded enrollment throughout the year.  
  • Implement strategies to promote attendance and support teaching staff by making appropriate efforts to re-engage families to resume attendance. 
  • Training: eligibility training, training new staff and providing refresher training for experienced staff. 
• Plan, organize, lead, and support center staff in day-to-day operations for the delivery of high-quality comprehensive HS/EHS services to children and families. Identify service delivery challenges and emerging resource needs. Assess and recommend supervisor changes for the center’s service plan, service delivery model, staffing pattern.  
• Ensure compliance with applicable federal, state, local, and program standards, policies, and/or procedures by keeping abreast of these requirements and by promoting staff’s understanding and implementation of them related to the operation of a childcare facility including staffing, safety, food service, required postings, inspections, and record retention. Ensure follow-up and successful resolution of regulatory inspections findings.   
• Build a staff that advances the program’s mission by hiring and promoting qualified staff who support the program’s philosophy and goals and who culturally and linguistically represent the community and program and by training staff on practices and requirements specific to the center. 
• Exercise prudent stewardship of program resources by making decisions based on program financial reports and applicable federal, state, and program financial requirements (e.g., allowable costs, nonfederal share, cost-sharing) 
• Advocate for resources to improve program quality by offering suggestions and providing information about needed resources during the program’s planning and budget development process. 
• Encourage families’ involvement in program decision making by ensuring that families are informed about decision-making opportunities (e.g., parent meetings, workshops, policy group, governance committees) and by supporting their involvement (e.g., transportation, training, convenient meeting times). 
• Strengthen staff’s commitment to family empowerment by engaging with families, acknowledging the contributions they make, and modeling approaches for working with families as full partners. 
• Safety 
  • Train, guide, and support center staff in the development and implementation of overall center safety and emergency planning systems including child supervision system, child count system, and active supervision implementation plan.  
  • Implement operational systems related to safety, security, maintenance, and supplies for the center including the keyless entry system, work request system, CPC alerts, inventory, supply ordering, and where applicable, the child transportation system. 
• Participate with and support teaching staff in a variety of activities related to their work with families including social service needs, completion of medical and/or dental screenings, follow up appointments and/or referrals.  
• Act as a liaison with facility owner or manager when located in a facility not owned by the agency. 
• Facilitate conflict resolutions. 

Supervision: 

• Supervise assigned staff by providing direction, input, and feedback using tools and resources provided in the agency’s performance planning, supervision, and evaluation system.  
• Provide a minimum of one supported supervision meeting per month to assigned staff. Use reflective practice supervision and coaching strategies with consistency and equity to create a learning environment that supports development while maintaining accountability for performance.   
• Support and monitor assigned staff in professional achievement or personal growth through the professional development system. 
• Identify self-growth, development goals, and strategies for achievement with support and input from supervisor.  
• Commit and participate in consistent and planned meetings with supervisor to further professional growth by seeking feedback, reflecting on and assessing own practice, and taking advantage of opportunities to improve skills and knowledge. 

Recordkeeping, Monitoring, and Reporting: 

• Conduct a variety of monitoring activities related to safety, food service, program goals and objectives, participant requirements, and staff requirements. Identify and acknowledge accomplishments. Recommend supervisor strategies for continued improvement.  
• Meet federal, state, and program documentation requirements by maintaining accurate, complete, timely, and well-organized participant, staff, facility, and vehicle (where applicable) records. Corrects inaccurate or incomplete records as able and/or coordinates collection of records through the corresponding department. 
• Monitor and update the overall center safety and emergency planning system using reports and or/anecdotal communication about the effectiveness of the plan. Complete and enter Safety Review – Quarterly in Critical Issues Database by required date per policy and procedures. Monitor patterns of non-compliance and provide support and training to supervisees, as necessary.  
• Review and maintain current community resource and referral file.  
• Follow agency monitoring system for center areas including mid-month and end of month reporting about Center Profile projections and works with staff on program improvement plans where necessary.  
• Enter, monitor, and analyze data: Child Plus, Paycom, Critical Issues, Flyer Connect, My TS (monitor), on a limited basis when acting as a sub, Sign Now, local food shopping, food service inventory, weekly food service order, monthly reconciliation inclusion report, in-kind.  

Leadership, Management, and Teamwork 

• Actively participates in the program services department team and contributes to the decision-making process for compliance, strategic initiatives, professional development, budget, governance, and agency self-assessment. Implements and monitors key management decisions in the areas of program services.  
• Maintain content area expertise including best practices, local, state, and federal initiatives through active membership in professional associations and/or organizations and establishment of good working relationships with internal and external stakeholders with goals and objectives that align with the vision and mission of the agency.  
• Lead and facilitate the center team meetings and the Comprehensive Services cross-disciplinary team meetings (Health and Nutrition Services, Education Services, Family and Community Partnerships) in providing support to center staff to ensure high quality services to children and families.  
• Encourage and support professional development opportunities and provide training to center staff.  
• Collaborate with organization and employee development to assess center staff strengths and areas of support needs and recommend strategies for system/process improvement and/or development. Participates in the development and implementation of high-quality researched-based pre-service and in-service learning for center staff.  
• Work collaboratively with cross department teams, committees, the policy group, and the governing body by sharing data, problem solving, acting on their recommendations, and/or implementing policies and plans generated by them. 
• Contribute to the ongoing activities of the Health and Safety Committee. Provide insights and recommendations regarding safety and emergency planning, regulatory compliance, child supervision, safe spaces, and age-appropriate materials.  
• Represent the organization at community activities or through study tours to enhance the organization's community profile. Support and participate in the Arizona Head Start Association and other groups.  
• Collaborate with Human Resources management staff on personnel and human resource matters including personnel systems and policies and/or procedures to ensure the staffing structure supports program mission and goals.  
• Serve as a substitute for center staff as needed.  
• Attend Policy Council and advisory committee meetings, as required. Transport parents to meetings, as needed. 
• Lead, facilitate, and train new staff during NEO. 
• Promotes a consistent exchange of information across the agency. 

Responsibilities for all Child-Parent Centers, Inc.: 

• Understand and model the agency's vision, mission, and philosophy within the agency and the community. 
• Demonstrate approachability, ownership, accountability, and life-long learning. 
• Use the agency's communication and problem-solving approach. 
  • Seek the perspective of others. 
  • Identify emerging issues and contribute new knowledge. 
  • Work to de-escalate when emotions and stakes are high. 
• Maintain professional behavior and relationships with internal and external stakeholders. 
• Use agency systems and technologies to accomplish work. 
• Maintain a high level of attendance to support ongoing service delivery. 
• Recognizes children's safety as the first responsibility of all staff and acts swiftly to ensure no child is unsupervised.  
• Implement agency policies and procedures for safeguarding confidential or sensitive information about employees and/or program participants. Restrict access to paper or electronic documents to those with a need to know.  
• Performs other duties as assigned. 

Please Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This job opening is intended to provide information about the position for employee recruitment purposes only and is not intended to be the basis of any employee contract. 

Child-Parent Centers, Inc. is an Equal Opportunity Employer. 

Public and In-house Recruitment