In-House Hospital and FS Coordinator_MU Healthcare Systems

Responsible for the implementation of hospital services such as donor development, strategic planning, relationship management and delivery of educational programs in assigned hospitals.  Also, responsible for on call responsibilities pertaining to supporting MTN donor activities by offering families the opportunity for donation, acquiring medical/social histories, initiating donor management, and providing support for all donation processes.                       

ESSENTIAL JOB FUNCTIONS

HOSPITAL SERVICES

1. Maintains in-depth knowledge of the organ and tissue donation process and donor criteria included DCD and brain death.
2. Skilled in written and verbal communication considering perspective of audience to achieve purpose and goals.
3. Skilled in developing and delivering presentations to large groups with ease and confidence.
4. Develops unique, effective annual strategic hospital plans/strategies for assigned hospital(s).
5. Ability to gather and analyze relevant hospital data to identify critical issues and trends, including mortality data.
6. Maintains effective working relationships with hospital contacts and knowledge of hospital structure, inter-relationships between departments and functions.
7. Maintains knowledge of federal and state laws/regulations and industry guidelines related to the donation and authorization process while visible in assigned hospital to be seen as the donation expert.
8. Demonstrated ability to successfully work independently with complex hospital structures in achieving plans/goals.
9. Ability to identify, generate and share best practices and experiences with staff, ability to turn best practices into programs that can be shared system-wide and/or industry-wide.
10. Organizes and leads Donor Advisory Council with hospital stakeholders to review outcomes, identify and work on improvement efforts and celebrate successes.
11. Actively participates in key hospital meetings and committees as MTN representative.
12. Provides professional support in difficult donor case situations by diplomatically diffusing intense situations and interactions.
13. Demonstrated ability to hold impactful and routine After Action Reviews with key physicians, hospital leaders and frontline healthcare staff.
14. Participates in rounding on open MTN referrals to assess donation potential and plan for donation discussions. 
15. Participates in onboarding new physicians and residents to organ donation process and provides ongoing physician education.

FAMILY SERVICES

1. Maintains an on-call schedule of up to twelve 24-hour call days per month
2. Travels to satellite locations to evaluate potential donors and speak with families as requested by MTN staff and leadership.
3. Evaluates potential organ donors for suitability and maintains ability to serve as a resource to staff.
4. Assesses family dynamics, and huddles with hospital team to advocate for brain death testing and develop a plan for a compassionate, family-focused donation discussion.
5. Demonstrates ability to complete Authorization Form, Authorization Disclosure and Donor Risk Assessment Inventory (DRAI) with Authorizing Individuals/Legal Next-of-Kin (LNOK). 
6. Obtains accurate and complete donor medical/social history from authorizing individual/next-of-kin and other appropriate historians.
7. Supports management of donation activities in a proactive and timely manner.
8. Assists with planning and implementation of memorial and donor family events.
9. Supports Donor Families/LNOK/Authorizing Individual throughout and after the donation process, as needed.
10. Responds confidently to FPA Opposition situations by assisting hospital and MTN staff with implementing the FPA Opposition Algorithm.
11. Remains cognizant of local and national issues regarding donor family issues and inform appropriate MTN staff.

QUALIFICATIONS AND PHYSICAL DEMANDS

1. Bachelor’s degree in biological or social sciences, marketing or communications required. Master’s degree or RN preferred.
2. 3-5 years’ experience in a professional position in a healthcare or medical environment. 
3. Ability to work a minimum of 40 hours per week, participate in 24-hour call, and be available to respond to assigned hospital as requested.  Required to work for extended periods of time with few breaks.
4. Detail oriented, organized, excellent tracking/reporting skills, effective written and verbal communication.
5. Demonstrates critical thinking in an effort to analyze data that monitors department trends and identify action items to improve performance.
6. Microsoft Office proficiency required.
7. Must maintain a valid driver’s license in accordance with MTN motor vehicle policy.  Must have reliable personal automobile transportation to be used with company reimbursement using IRS guidelines.  Must be able to travel within the service area by ground or air.
8. Ability to lift 50 pounds and transfer short distances.
9. Possess the ability to operate telephones, computers, and office equipment.
10. Ability to speak and communicate clearly in order to accurately convey information in person or by phone.
11. OSHA Category II – Occasional exposure to bloodborne pathogens while performing assigned job duties.  Bloodborne pathogens protection is required.
12. Home internet and wireless phone access may be required.

MTN BEHAVIORAL COMPETENCIES

Belonging: Intentionally connects with colleagues by embracing differences and finding commonalities to create a workplace where all employees feel safe and genuine at work. Models the philosophy that lived experiences make individuals unique by respecting and seeking to understand beliefs, values and opinions that are new or different from their own. Represents through actions and influence, the idea that diverse perspectives make MTN stronger as we serve our mission.

Respect: Builds a positive and supportive foundation inviting open, honest, and clear communication. Fosters a sensitive, supportive, and trustworthy environment, which promotes active listening and strengthens rapport throughout all interactions. Cultivates teamwork through acceptance and inclusion by valuing differences and empowering strengths.

Excellence: Demonstrates excellence by going above and beyond, while maintaining compassion and humility in all interactions. Demonstrates a high rate of achievement and success for the organization through proactive objectives centered on the overall mission and vision. Consistently models a positive attitude, a willingness to help others, and a dedication to improvement. Takes full responsibility for their role and challenges themselves to find workable solutions.

Accountability: Demonstrates the highest ethical standards, by honoring commitments to each other and professional partners. Executes all interactions through honesty and transparency. Demonstrates responsibility and integrity through ownership of the mission. Utilizes resources appropriately.

Leadership: Empowers, mentors and encourages all staff, while displaying a high-level of professionalism. Demonstrates ability to cultivate teams and relationships through open lines of communication, honesty and respect. Handles challenges with compassion by developing trust through respectful feedback and support. Acts as a resource by providing the tools, which enable others to reach their highest potential.

It is the policy of Midwest Transplant Network (MTN) to provide equal opportunity in employment to all employees and applicants for employment.  No person will be discriminated against in employment because of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, ethnic origin, age, genetic information, disability, protected veteran status, arrest record, or any characteristic protected by applicable federal, state or local laws.  In addition, the organization complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities.  This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, employee activities and general treatment during employment

MTN is committed to complying with state and federal disability laws and makes reasonable accommodations when requested by a qualified applicant or employee with a disability to enable the applicant or employee to be considered for the position they desire, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation would impose an undue hardship on the operation of MTN’s mission.