Systems Engineer I

JOB FUNCTIONS

• Assist in installing, configuring, and testing IT systems, including servers, hardware, and software upgrades.
• Monitor system performance and ensure smooth and secure operations. Perform routine maintenance and patching of systems.
• Install, configure, test and maintain operating systems, application software and system management and monitoring tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Provide technical support for users and other IT staff. Consult with vendors and other IT personnel when needed for problem resolution.
• Support IT projects aimed at improving infrastructure, including planning, execution and maintenance.
• Track and report on system performance metrics to support capacity planning and continuous improvement.
• Support and maintain cloud-based infrastructure (e.g., Azure, AWS), including virtual servers, storage, and networking.
• Support security initiatives such as patch management, vulnerability assessments, and compliance reporting.
• Create and maintain system documentation including configurations, procedures, and troubleshooting guides.
• Write and maintain scripts (e.g., PowerShell, Bash, Python, Power Automate) to automate routine tasks and improve system efficiency.
• Assist in the design and documentation of infrastructure solutions and system architecture
• Carry a cell phone and remain "on call".
• Ability to travel between locations in the St. Louis area
• Other duties as assigned.

KNOWLEDGE

• Minimum 3 years work experience.
• Minimum of 2 years supporting two or more of the following infrastructure technologies or services: VMWare, Windows OS (Desktop and Server), Zoom Telephone, Five9 Call Center, Cisco Unified Computing Systems, SQL, backup solutions, SAN/NAS, BCP/DR, Windows Active Directory, Entra ID.  
• Experience working with infrastructure monitoring tools and systems
• Experience with structured execution of projects.  
• Knowledge and understanding of related infrastructure best practices.
• Experience in and understanding of credit union information processing and practices is a plus.
• Certifications such as Network+, CCNA, Security+, Azure Fundamentals a plus.

SKILLS

• Strong problem-solving and analytical skills.
• Good communication and teamwork abilities.
• Willingness to learn and adapt to new technologies.
• Attention to detail and a proactive mindset.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals. 
• Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

EDUCATION

• Bachelor’s degree in the field of computer science/engineering preferred, or relevant work experience in lieu of a degree.

PHYSICAL REQUIREMENTS

The position requires the following physical activities within varying environmental conditions:

• Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time.
• Occasional travel or moving from one office location to another or from one department to another at the headquarters building.
• Occasional lifting, moving, or adjusting objects up to 50 pounds.
• Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device.
• Work will be in a commercially reasonable temperature-controlled environment.
• Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow.