Water Mitigation Project Manager

Job Summary

The Mitigation Project Manager (PM) oversees all Water, Mold, and Fire Mitigation and Emergency Services projects from initial response through completion. This role combines leadership, project management, and field expertise to ensure timely, high-quality service for customers in need of restoration.

The PM is responsible for estimating, technician supervision, and ensuring customer satisfaction while maintaining company profitability. This position includes on-call responsibilities and requires both office and field work. In addition, the PM may support local sales and marketing efforts to strengthen Jenkins Restorations’ presence in the community.

Essential Duties and Responsibilities

Core duties and responsibilities include, but are not limited to:

• Respond promptly to all Mitigation and Emergency Service calls.

• Hire, train, and supervise Mitigation & Emergency Service Technicians.

• Coordinate responses to new jobs and ensure timely mobilization of crews.

• Conduct initial inspections and scope new projects for estimating purposes.

• Prepare accurate estimates using Xactimate, Symbility, or other estimating platforms.

• Manage projects from start to finish, ensuring work is completed efficiently and to company standards.

• Track and monitor job milestones and control points via internal systems and external platforms.

• Communicate effectively with insurance adjusters, property owners, and other key stakeholders.

• Negotiate estimates and project details with adjusters, TPAs, and reviewers as applicable.

• Oversee project budgets, invoicing, and collections to maintain profitability.

• Manage sub-contractors, approve invoices, and develop new vendor relationships when needed.

• Conduct sales and marketing outreach to generate new business and maintain strong community relationships.

Supervisory Responsibilities

• Directly supervise and provide ongoing coaching to Mitigation & Emergency Service Technicians.

• Responsible for hiring, onboarding, and training mitigation personnel.

• Ensure adherence to company policies, safety standards, and performance expectations.

Qualifications

• 3–5 years of experience in mitigation, restoration, or construction project management preferred.

• Proficiency with Xactimate, Symbility, and other restoration software platforms.

• Strong leadership, communication, and organizational skills.

• Ability to manage multiple projects in a fast-paced, on-call environment.

• Valid driver’s license and clean driving record.

• IICRC certifications (WRT, ASD, AMRT, etc.) highly desirable.

Core Competencies

• Customer-focused with a servant leadership mindset.

• Strong problem-solving and decision-making ability.

• Excellent time management and attention to detail.

• Team-oriented, adaptable, and committed to company core values.

About Jenkins Restorations

At Jenkins Restorations, our mission is Restoring Property and Lives with a Servant’s Heart. We aim to be the restoration firm of choice while upholding our Biblical values through our C.E.D.A.R. principles:
Can-Do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship.

If you’re a motivated leader who thrives in a dynamic environment and takes pride in serving others, we invite you to apply and become part of our team.

Qualifications

To perform this job successfully, an individual must be able to complete each essential duty with excellence. The requirements listed below represent the knowledge, skill, and abilities necessary for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• Minimum of 3 years of recent, relevant experience in mitigation, restoration, or construction project management; or an equivalent combination of education and experience.

• Prior supervisory experience and knowledge of insurance restoration processes are highly preferred.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Capable of writing clear, professional reports and correspondence.

• Able to communicate effectively with customers, team members, and management in a professional manner.

Computer Skills

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, etc.).

• Familiarity with restoration estimating software such as Xactimate or Symbility preferred.

• Comfortable navigating project management and documentation platforms.

Reasoning Ability

• Strong problem-solving skills and the ability to manage multiple priorities in fast-paced, dynamic environments.

• Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Demonstrated ability to make sound decisions with limited standardization and under time-sensitive conditions.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to stand, walk, use hands, reach with arms, talk, and hear.

• Frequently required to climb or balance; occasionally required to sit, stoop, kneel, crouch, or crawl.

• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.

• Must be able to carry and set up a ladder for roof access when necessary.

• Required to visit job sites impacted by fire, water, or storm damage.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular exposure to outdoor weather conditions and active construction environments.

• Frequent exposure to moving mechanical parts and work in elevated or confined spaces.

• Occasional exposure to wet or humid conditions, fumes, airborne particles and caustic chemicals.

• Noise levels are typically moderate; appropriate safety equipment is provided and must be used at all times.