Business Analyst
Continental General - Austin, Texas
Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!
About Continental General:
The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.
Position Overview:
We are looking for a detail-oriented and collaborative Business Analyst with experience in agile methodologies to join our growing team. The ideal candidate will work closely with product owners and development teams to gather, refine, and manage business requirements. You will play a key role in ensuring the delivery of high-quality solutions while supporting multiple initiatives and value streams within the organization.
Key Responsibilities:
Gathering, Refining Requirements for Key Documentation:
- Collaborate with Product Owners to gather and define business requirements, product specifications as well as business processes related to proposed solution/initiatives, ensuring they are well-documented.
- Assist in the development of clear and concise user stories, process flows, acceptance criteria, and detailed specifications to ensure that features meet business expectations.
- Conduct research into specific features to provide greater context on the task, platform or to improve workflows.
- Continue to update requirements and document these within product management tools like Jira and Confluence.
- When applicable, analyze market intelligence, process efficiency, and work with internal stakeholders to optimize delivery.
Facilitating Communication:
- Organize and facilitate meetings with internal and external stakeholders, including vendors, dependent teams, and value streams, to ensure clear and effective communication.
- Take detailed meeting minutes and track action items to ensure follow-up on key decisions and open items.
- Foster collaboration between different teams to resolve issues and ensure alignment across initiatives.
- Communicate needed changes and updates to development team and maintain comprehensive documentation, ensuring all relevant change details are recorded.
Validating Solutions:
- Work closely with QA teams to validate solutions and assist in defining testing scenarios, finalizing testing processes, ensuring that all acceptance criteria are met.
- Support product owners and development teams in identifying and resolving issues during the validation phase.
- Monitor KPIs and work with stakeholders to assess the effectiveness of implemented changes and recommend improvements.
Supporting Multiple Teams, Initiatives, and Objectives:
- Manage multiple initiatives and value streams concurrently, providing regular updates on progress, risks, and issues to product owners.
- Occasionally, assist in some dev-related tasks to get projects over the line