Senior Systems Analyst
Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!
About Continental General:
The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.
Position Summary:
As a Senior Systems Analyst, you will play a critical role in ensuring the successful delivery and optimization of technical solutions in support of a value stream team. This role bridges business needs and technical implementation by analyzing complex systems, defining detailed requirements, and supporting the design and delivery of end-to-end capabilities aligned with the team’s objectives. The Senior Systems Analyst collaborates with product owners, architects, developers, testers and stakeholders to understand business processes, document system behaviors, identify gaps, and translate strategic goals into actionable stories and technical specifications. Whenever possible, solution design should be modern, flexible, scalable, and decoupled.
Key Responsibilities:
- Solutions Delivery & Implementation:
- Design technical solutions that meet the business requirements and technical specifications.
- Perform technical assessments and support the delivery of solutions, ensuring all deadlines and quality standards are met.
- Collaboration with Stakeholders:
- Build strong relationships with internal and external stakeholders to drive client satisfaction.
- Maintain ongoing communication to ensure that requirements are fully understood and reflected in the delivered solutions.
- Provide regular updates on project progress, issues, and milestones.
- System & Process Optimization:
- Participate in reviews and assessments of existing systems to identify areas for improvement, optimization, and re-engineering.
- Proactively contribute to the evolution of system architecture, recommending improvements based on business needs and industry trends.
- Agile Development:
- Work within an agile framework, participating in planning, stand-ups, and reviews to ensure timely delivery of solutions.
- Troubleshooting & Issue Resolution:
- Assist with the investigation of technical issues that arise during both the implementation and operational phases of a project.
- Help provide post-implementation support, ensuring that any issues are quickly identified and resolved, minimizing disruption to business operations.
- Documentation & Knowledge Sharing:
- Create and maintain comprehensive technical documentation, which may include code, processes, system architecture diagrams and integration specifications.
- Share knowledge and expertise with team members, promoting best practices and fostering a culture of collaborative learning.
- Continuous Learning & Innovation:
- Stay up to date with emerging technologies and best practices to improve solution delivery.
