Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
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Recruit, hire, train, schedule and supervise team members.
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Member service oversight making sure all team members are providing a great customer service experience at all times.
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High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
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Provide support for team members and club members.
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Create and maintain a positive image for the club.
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Coaching and counseling performance to help achieve company standards.
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Ensure prompt opening/closing of gym.
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Ensure staff are aware and trained on all current marketing promotions.
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Finish manager portion of onboarding, in Paycom, for all new hires.
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Ensure the club is open and staffed during all hours of business.
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Ensuring self and team members are implementing and adhering to all company policies and procedures.
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Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
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Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
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Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
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Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
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Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
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Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
