Assistant Garden Center Manager

Business Title:
- Assistant Garden Center Manager

Job Purpose:
- To assist the Garden Center Manager in the daily operations of the garden center, ensuring a positive customer experience, maintaining a visually appealing and well-stocked department, and contributing to the overall profitability of the store. This includes overseeing team members, managing inventory, merchandising products, and providing exceptional customer service.

Key Responsibilities:
- Assist the Garden Center Manager in all aspects of department operations, including opening and closing procedures, staff scheduling, and task delegation.
- Provide excellent customer service by addressing customer inquiries, offering product recommendations, and resolving customer issues promptly and professionally.
- Maintain a visually appealing and well-stocked sales floor by ensuring proper merchandising, signage, and product placement. This includes regular watering, pruning, and general plant care.
- Assist with inventory management, including receiving shipments, stocking shelves, and monitoring inventory levels to minimize shrink and maximize sales opportunities.
- Train, coach, and supervise team members, providing guidance and support to ensure they are knowledgeable about products and can provide excellent customer service.
- Enforce safety regulations and procedures within the garden center to maintain a safe working environment for both employees and customers.
- Assist with implementing and executing marketing and promotional strategies to drive sales and increase customer traffic.
- Monitor and analyze sales data to identify trends and opportunities for improvement within the department.
- Maintain a clean and organized work area, including the sales floor, backroom, and storage areas.
- Perform other duties as assigned by the Garden Center Manager or Store Management.

Required Education:
- High School Diploma or equivalent

Required Experience:
- Minimum of 2 years of experience in retail management, preferably in a garden center or related field.
- Proven experience leading and motivating a team.
- Experience with inventory management, ordering, and merchandising.
- Experience in customer service and sales.

Required Skills and Abilities:
- Strong plant knowledge, including identification, care, and maintenance.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Ability to lift up to 50 pounds.
- Ability to work outdoors in various weather conditions.
- Ability to operate a cash register and other point-of-sale systems.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Strong organizational and time management skills.
- Problem-solving and decision-making abilities.
- Basic computer skills, including Microsoft Office Suite.