Retail Supervisor

(FT Seasonal Position)

Position Purpose:

The Retail Supervisor at Arizona Snowbowl is responsible for the daily operations of our retail shops, ensuring guests find the right gear for their needs while supporting the retail team and management. This role supervises sales associates, oversees store organization, manages inventory and backstock accuracy, and supports the Retail Manager in ordering, merchandising, and promotional efforts.

The supervisor is expected to lead by example, maintain high standards of guest service, and act as the Manager-on-Duty when needed. Knowledge of store products, layout, and resort services is essential.

Essential Duties and Responsibilities:

• Provide excellent customer service while promoting the Snowbowl culture.
• Act as a leader by challenging yourself and others to improve and work as a cohesive team.
• Supervise daily retail operations in both retail locations.
• Open and close the shops independently.
• Ensure both shops are clean, organized, and guest-ready at all times.
• Maintain accurate, complete backstock in both locations.
• Track inventory levels, identify low stock, and help plan reorders.
• Know the location of all inventory, including items not on display.
• Assist in buying, reordering, and creating sale strategies to move seasonal product.
• Ensure consistent and professional signage across all retail spaces.
• Collaborate with Marketing to promote sales and events.
• Train and oversee retail team members, ensuring product knowledge and excellent guest interactions.
• Assist with hiring, scheduling, and mid-season reviews of staff.
• Represent the retail department in vendor meetings and maintain vendor relationships.
• Maintain and promote a Special Order program for employees and guests.
• Monitor sales performance using Siriusware and Report Manager tools.
• Curate and maintain a product cheat sheet and training materials for team education.
• Participate in seasonal changeovers of the retail space.
• Ensure upkeep and integrity of the retail company vehicle.
• Serve as the retail department’s representative in company-wide safety initiatives.

Summer Responsibilities (if applicable):

• Assist with organizing summer sale events to move previous winter inventory.
• Help train guest services staff who manage summer retail operations.
• Collaborate with Marketing to promote summer retail events.
• Maintain inventory and organization of the souvenir shop.
• Prepare training materials and promotions for the upcoming winter season.
• Receive and process incoming summer and early winter inventory.

Physical Requirements:

• Ability to stand for extended periods.
• Capable of lifting up to 50 lbs.
• Willingness to perform cleaning duties (e.g., windows, trash, general upkeep).
• Must have a clean driving record for insurance coverage on company vehicles.

Required Competencies:

• Up-to-date knowledge of industry products and trends.
• Excellent written and verbal communication skills.
• Strong attention to detail, cleanliness, and organizational skills.
• Proactive inventory management and ability to anticipate future needs.
• Proficiency in Google Docs, Gmail, and willingness to improve in Excel/Google Sheets.
• Ability to supervise and support a team in accordance with HR guidelines and best practices.
• Consistently demonstrates Arizona Snowbowl’s core values and company culture.