Indoor Guest Services Associate

Indoor Guest Services Associate

General Purpose:

The Indoor Guest Services Associate seeks to provide an excellent guest experience in all indoor guest service areas including but not limited to; sales of products, fulfillment of rentals, retail, and guest service functions. This role ranges from providing support to all guests, and assisting them with questions and issues. This position will rotate through all areas of their role throughout the day making it a fun, fast paced constantly changing shift! We are looking for people committed to providing a stellar guest experience, who are not afraid to embrace change, who love the mountains and strive to Give People the Freedom to Ski! 

This is a seasonal position from November to April. Dates are subject to change based on the availability of the applicant and needs of the business. This is a non skiing role but ski breaks are possible. This role comes with a free season pass for you and your dependents. For a full list of benefits visit https://www.purgatory.ski/employee-benefits/

Essential Duties/Responsibilities:  

• Sell lift tickets, season passes, lessons, retail, and rental products using Siriusware POS.
• Obtain and maintain a comprehensive knowledge of all product offerings.
• Aid guests in the understanding of various products in order to provide the best resort experience.
• Assisting with lost and found
• Assisting with locker rentals
• Assisting with skier drop off area and carts
• Ensure proper fitting of ski boots, bindings, and snowboard gear to ensure comfort, safety, and performance.
• Provide a welcoming experience to customers, addressing any concerns, offering advice on mountain conditions. 
• Collaborate with other staff to maintain smooth operations during busy periods and provide backup support when needed.
• Provide enthusiastic and professional attitude when talking about products
• Rent ski and snowboard equipment based on industry standards, fitting boots, selecting ski/snowboard and pole length, and adjusting bindings according to specifications.
• Coordinate and communicate with other departments to ensure guest satisfaction.
• Balance the cash drawer accurately at the end of each shift, documenting adjustments, refunds, and discounts.
• Keep the work area clean, organized, and well-stocked.
• Other duties as assigned.

Knowledge, Skills & Abilities: 

• Excellent guest service and communication skills.
• Knowledge of resort procedures, policies, and safety protocols.
• Familiarity with Purgatory Resort.
• Basic knowledge of computer and cash handling skills.
• Exceptional customer service skills. 
• Maintain an open mind and be willing to learn and adapt.
• Talking to guests the entirety of the shift.
• Proper phone, radio, and email etiquette.

Education and Experience: 

High School Diploma or GED is required. Must have reliable phone or internet connection for virtual interviews. Must possess an open mind and willingness to adapt. Previous guest service experience strongly preferred. Previous Ski Resort experience is strongly preferred but not required. Must be legally authorized to work in the United States. 

Working Environment/Physical Activities:

The vast majority of the day is spent indoors in a typical office environment. Some time will be spent outside assisting guests. 70% of the day is spent sitting indoors, 15% of the day is spent standing, 15% of the day is spent outside. Occasionally exposure to loud volumes due to many guests speaking at once. This is a non skiing position.