Rental Lead

The Rental Lead oversees the day-to-day operations of the equipment rental shop. This position is responsible for fleet readiness, inventory oversight, and direct supervision of rental staff to ensure a safe, efficient, and friendly guest experience. Responsibilities include equipment maintenance and logging, cash handling, training junior staff, and resolving customer issues to maintain a positive experience and operational efficiency. 

Key Responsibilities:

• Equipment & Inventory:
  • Lead early-season preparations, including ski testing, waxing, and binding calibration.
  • Oversee all equipment repairs and maintenance.
  • Oversee the ordering of supplies and inventory for the rental shop.
  • Oversee rental equipment, including check-in/out, fitting, returns, maintenance, and accurate logging of all transactions, equipment status, and incident reports
• Operational Duties:
  • Assign shifts not picked up from the job board
  • Overseeing equipment sales
  • Daily Operations: Open and close the rental shop, oversee daily activities, and ensure a neat and well-maintained facility. 
  • Staff Supervision: Assist in supervising rental staff, including directing daily activities, overseeing breaks, and providing guidance on company policies. 
  • Customer Service: Greet guests, answer questions, explain the rental process, and resolve customer issues to ensure satisfaction. 
• Training & Development: 
  • Assist in training new staff members on procedures, equipment, and safety protocols. 
  • Cash Handling: Oversee cash registers & check-in station, process transactions accurately, and follow company policies related to cash handling.

• Experience: Previous rental shop experience and customer service experience is preferred. Ability to work in a fast-paced environment.
• Technical Skills: Basic technical knowledge of the type of equipment being rented (e.g., skis, snowboards, heavy machinery) is essential for proper fitting, maintenance, safety checks, and familiarity with Google Workspace.
• Leadership: Ability to work independently and as part of a team, exercise sound judgment, and lead by example. 
• Communication: Strong oral and written communication skills to interact with customers and staff effectively. 
• Reliability: Punctual, reliable, and possesses a strong work ethic. 
• Flexibility: Availability to work evenings, weekends, and holidays as needed.