The airport information booth at the Orlando Sanford International Airport handles lost & found items to provide excellent customer service to passengers by answering inquiries, directing travelers, and assisting with lost & found items.
ESSENTIAL DUTIES:
Staffs the information booth in the airport terminal during assigned shifts
Provides accurate directions and information regarding airport services, ground transportation, terminals, gates, etc.
Answers questions and assists passengers with requests for information.
Fields inquiries, complaints, and requests for assistance from travelers and visitors
Refers issues to the supervisor when needed to ensure proper resolution.
Performs lost & found duties including recording items that are turned in, storing properly with detailed logs, coordinating return of items to owners, and preparing unclaimed items for further handling.
Maintains the appearance of the booth by keeping the counter neat, materials stocked, floors vacuumed, etc.
Uses computer systems to log lost & found items or access information for passengers.
Maintain a safe work area and comply with safety procedures and equipment operating rules, keeping the work area in a clean and orderly condition.
Perform other duties as assigned.
TOOLS AND EQUIPMENT USED:
Use computer and common office equipment, including Microsoft Office and other software and applications.
For an information booth/lost and found agent at the Orlando Sanford International Airport, the ideal candidate should possess the following education, experience, and skills:
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Experience:
Previous experience in a customer service or hospitality role, ideally within an airport or transportation setting, is highly desirable.
Experience handling lost and found items, maintaining records, and assisting customers with inquiries is a significant advantage.
Familiarity with airport operations, facilities, and services is preferred.
Skills:
Excellent communication skills: The ability to communicate clearly, concisely and professionally with people from diverse backgrounds is essential.
Customer service orientation: A friendly, patient, and helpful demeanor, along with the ability to handle customer inquiries and complaints effectively.
Problem-solving skills: The ability to think critically, analyze situations, and provide solutions or appropriate guidance to customers.
Organizational skills: The ability to maintain accurate records, logs, and inventory of lost and found items, and to manage multiple tasks simultaneously.
Attention to detail: The ability to follow procedures, maintain confidentiality, and handle sensitive information with care.
Multilingual skills: Proficiency in languages other than English, such as Spanish, can be beneficial in serving a diverse customer base.
Computer proficiency: Familiarity with basic computer applications and databases used for record-keeping and communication.
Knowledge of airport layout and services: A solid understanding of the airport's facilities, transportation options, and available services to provide accurate information to customers.
Must maintain composure, empathy, and professionalism at all times
ADDITIONAL REQUIREMENTS:
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Education:
High School Diploma or equivalent
Must have a clean driving record
Must pass a 10-panel drug screening (including THC), federal fingerprinting, and background check
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