Oversee and manage operations of the Front-End department of the Mercantile to ensure prompt and courteous customer service, accurate cash handling, store security, and smooth store operations.

Duties & Responsibilities:

Front End

• Ensure smooth operations of the Front End with the support of the manager.
• Open and close the store following established procedures.
• Ensure adequate staffing of the Front End for optimal customer checkout experience.
• Prepare daily reports and deposits.
• Process and package online and phone orders.
• Maintain an organized and tidy area at the POS.
• Provide general assistance within the store.

Customer Service

• Provide excellent customer service including greeting customers, assisting in finding products, and accurately answering customer questions.
• Ensure a welcoming store environment.
• Resolve customer complaints in a fair and tactful manner.

Supervisory Duties

• Interview, hire, and train new student and part time employees.
• Create weekly schedules of student and part time employees and approve biweekly timecards.

Required Education:

• Associates or Bachelors in Business Administration or related field preferred.

Required Experience:

• Experience in a retail environment or office administration preferred.

Competency:

• Knowledge of retail and administration practices.
• Possesses exceptional communication, time management, and organizational skills, ensuring effective collaboration and efficient task execution.
• Must be able to thrive in a fast-paced environment while effectively managing multiple tasks simultaneously.
• Strong critical thinking skills and the ability to independently resolve issues with minimal supervision are essential.