Coaching and Program Manager

NEW POSITION:  As part of our continued growth we are adding a Coaching and Program Manager to support our residential care staff and the youth we service!

THE POSITION:
The Coaching and Program Manager manages staff training, enforces compliance, and supports program development to provide high-quality trauma-informed care while maintaining licensing requirements, safety protocols, and staff support.

Key responsibilities include but are not limited to:

• Ensure all practices are designed and implemented in alignment with trauma-informed principles, ensuring that safety, trust, collaboration, empowerment, and cultural responsiveness are prioritized in every aspect of our work.
• Train new and existing staff in Standard Operating Procedures (SOPs), licensing requirements, and Trauma-Informed Advocacy and Care Techniques (TACT).
• Provide ongoing training, evaluation, and professional development support for staff.
• Develop and implement an orientation and shadowing program, ensuring new hires receive on-the-job training (OJT) during their first three months.
• Assign and monitor training courses through Paycom, verifying timely completion and certification.
• Track and maintain training schedules, including First Aid/CPR, Trust-Based Relational Intervention (TBRI), and Trauma-Informed Advocacy and Care Techniques (TACT), as well as annual recertifications.
• Support staff in managing difficult resident situations and provide additional behavioral training as needed.

• Enforce compliance with all policies, procedures, and regulations.
• Foster communication across shifts and teams to ensure consistency in resident care.

• Collaborate with case managers to assess resident needs, implement individualized plans, and support personal growth.
• Provide direct support to residents as needed, assisting with behavior management and crisis intervention.
• Oversee staff tasks to ensure services align with resident needs and Shelter objectives.
• Maintain a clean, safe, and supportive environment for residents.
• Ensure accurate and timely completion of intake, discharge, database entries, and all required documentation.
• Manage medication storage, administration, and documentation, ensuring compliance with regulations.
• Support program planning and advocate for resources to enhance care quality and sustainability.
• Provide coverage support for team leads and youth care specialists
• Participate in the Management on-call rotation following on-call policies and procedures.
• Perform other duties as assigned.

Minimum Qualifications:

• Twenty-one years of age or older
• High School Diploma Required
• 3+ years of experience working with at-risk youth, or foster care setting
• 3+ years of experience in providing on-the-job training
• Physical ability to use authorized techniques for the management of aggressive behaviors

Preferred Qualifications:

• Bachelors or advanced degree in human service or a related field preferred
• Experience working with children with trauma
• Experience exercising Trust Based Relational Intervention (TBRI) and Therapeutic Aggression Control Techniques (TACT)

Essential Knowledge, Skills, and Attributes:

• Basic knowledge of Google and other database programs
• Ability to operate standard office equipment, including but not limited to: computers, telephone systems, calculators, and copiers
• Effective problem-solving and decision-making skills
• Flexibility, reliability, and self-motivation
• Ability to demonstrate professionalism, interpersonal skills, and strong communication
• Strong leadership skills
• Ability to adapt to the needs of the organization and employees
• Ability to prioritize tasks and to delegate them when appropriate

Working Conditions and Environment/Physical Demands:

The demands described are representative of those that must be met by an individual to perform the essential functions of this position successfully.

• Physical stamina and agility are required to care for children of all ages
• Ability to lift at least 50 pounds
• Tasks may involve walking, standing, climbing, bending, kneeling, crouching, and lifting for long periods, both indoors and outdoors
• Physical exposure to communicable diseases/contagions and head lice

This position description is intended to describe the general nature and level of the work to be performed.  This is not an exhaustive list of all duties and responsibilities associated with it.  Northwest Arkansas Children's Shelter reserves the right to amend and change responsibilities to meet organizational needs. Northwest Arkansas Children's Shelter is an Equal Opportunity Employer.