Volunteer Operations Coordinator

THE POSITION: 

The Volunteer Operations Coordinator is responsible for resource allocation across the organization. This role serves as the lead coordinator of our volunteer infrastructure, helping to implement and manage a new volunteer structure designed to empower experienced volunteers to lead and support other volunteers across key operational areas, while also actively recruiting and engaging new volunteers to meet current organizational needs. The Volunteer Operations Coordinator plays a central role in building and sustaining a robust volunteer pipeline that supports both operational and programmatic needs and drives donor engagement.

Key Responsibilities:  

• Help implement and manage a new volunteer structure designed to empower experienced volunteers to lead and support other volunteers across key operational areas, while also actively recruiting and engaging new volunteers to meet current organizational needs.
• Provide guidance, tools, and support to lead volunteers so they can successfully recruit, train, and lead individual volunteers in their assigned areas.
• Serve as the primary liaison for volunteer leadership, supporting scheduling, project management, recognition, and issue resolution.
• Coordinate and implement systems to recruit, orient, train, and retain volunteers at all levels.
• Ensure volunteer roles align with Shelter priorities and are fully staffed to support ongoing operations, service projects, and events.
• Track and report on volunteer metrics to support continuous improvement and donor stewardship efforts.
• Project Manager for Quarterly Volunteer days, Group Volunteer days, and Christmas activities.
• Serve as the central point of coordination between departments for all volunteer and resource-related activity.
• Produce regular reports on inventory, volunteer activity, and community engagement to support organizational planning.
• Assist the Vice President of Operations and Development team with strategic and administrative support, as needed.
• Participate in staff meetings, cross-departmental projects, and training sessions.
• Ability to drive Agency vehicles; including 15 passenger van’s, box trucks, and other vehicles (CDL not required).
• Other duties as assigned.

Essential Knowledge, Skills, and Attributes

• Proficiency in the use of computers and office equipment.
• Highly organized and self-motivated.
• Excellent verbal, writing, editing, and communication skills. 
• Ability to present information concisely and effectively, both verbally and in writing. 
• Ability to prioritize and multi-task work; self-motivated and excellent in building relationships. 

Minimum Qualifications

• 2+ years of experience working in an office environment.
• Twenty-one years of age or older.
• High School Diploma or equivalent.
• Must pass all criminal history and child maltreatment background checks.
• Must submit to a pre-employment drug screen, as well as random drug screens when directed.
• Valid driver's license, proof of personal automobile insurance, and acceptable driving record required to drive shelter vehicles for shelter business.

Preferred Qualifications :

• Experience working in a nonprofit organization.
• Experience working with and organizing volunteers
• Experience working with in-kind donations and donation management.

Working Conditions and Environment/Physical Demands

The demands described are representative of those that must be met by an individual to successfully perform the essential functions of this position.

• Tasks may involve walking, standing, climbing, bending, kneeling, crouching, and lifting for long periods of time.
• Ability to lift up to 50 pounds.
• Must pass all criminal history and child maltreatment background checks.
• Must submit to pre-employment a drug screen as well as random drug screens when directed.
• Must maintain confidentiality and privacy regarding all Children’s Shelter residents' information in accordance with NWACS policy and all applicable Federal and state laws/regulations.
• Attend and participate in mandatory training, staff meetings, and all other events, as required.
• Set, maintain, and communicate appropriate personal and professional boundaries.
• Complete all required documentation in a timely manner per NWACS procedures.

Northwest Arkansas Children's Shelter is an Equal Opportunity Employer and all qualified candidates are encouraged to apply. NWACS offers excellent benefits and a competitive salary based on experience. For consideration, qualified candidates must submit a cover letter and detailed resume.