LOAN OPERATIONS SPECIALIST

JOB DESCRIPTION: Loan Operations Specialist

DEPARTMENT/DIVISION: Loan Administration

WAGE CLASSIFICATION: Non-Exempt

REPORTS TO: VP Loan Administration

SUPERVISES: No supervisory responsibilities

JOB SUMMARY

Ensure accurate and timely operations of the Bank’s loan process to include, but not limited to:  onboarding and maintaining loans on Bank’s loan system, imaging loan documents, verifying and auditing loan input, completing and reviewing daily/monthly/quarterly reports, balancing and general ledger account reconciliations, performing loan research and resolving problems, and processing loan payoffs.  Assist customers and other bank personnel with loan related issues.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Daily balancing duties, including loan account research and clearing unposted transactions
• Daily balancing of loans charged off and recovered
• Prepare and distribute monthly and quarterly reports for internal and external reporting (Loan Committee, Board, Federal Regulators)
• Onboard all new, renewed, modified and extended loans
• Process/balance specialized transactions, including charge offs, non-accruals, participations
• Edit loans booked to loan platform for accuracy (file maintenance)
• Input payments, draws and file maintenance
• Disburse funds on loans
• Monitor collateral insurance for commercial and consumer loans
• Image and verify loan documents
• Review daily reports for accuracy and completeness, make appropriate changes to clear exceptions.
• Provide assistance to customers and bank personnel concerning loan information
• Provide back up to all operational duties
• Assist loan operations employees with questions or issues related to their job duties and responsibilities
• Assist senior staff members in formulating and updating policies and operating procedures
• Must interact pleasantly with customers and fellow employees, function as a team player
• Must maintain the strictest confidentiality of accounts and activities of any kind dealing with the bank. 
• Maintain a current working knowledge of bank lending policies and procedures, bank law, and regulatory guidance
• Maintain a current working knowledge of bank’s core processing systems, software, and web applications
• Handle tasks with sense of urgency and accuracy
• Attend various meetings as necessary
• Other duties as assigned

This position is considered non-exempt and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

QUALIFICATIONS

• High School Diploma or GED equivalent
• Minimum 1 year experience in financial services or lending; or other related work experience
• Proficient in Microsoft Office including Word, Excel, PowerPoint and Outlook

PREFERRED QUALIFICATIONS

• Previous loan operations data entry and reporting experience

SKILLS & COMPETENCIES

• Must establish and maintain effective working relationships
• Must build and maintain credibility with external and internal business partners
• Excellent communication skills, both written and verbal– ability to clearly and concisely present information
• A high level of attention to detail is required in order to effectively manage and meet multiple deadlines
• Ability to query information and assimilate reports
• Word processing and PC spreadsheet applications capabilities
• Ability to transport/lift up to 25 lbs.
• Requires extended periods of sitting
• Requires manual dexterity
• Ability to adapt to stressful situations
• Regular and predictable attendance
• Ability to follow policies and rules of AuburnBank
• May be called upon from time to time to participate with community organizations and in community projects

Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or any other classification protected by law.

AuburnBank is a Drug Free Workplace.