Welcome and warmly greet guests on arrival. Ensures guest is appropriate age to enter/consume alcohol. Responsible for monitoring the lounge and ensuring safety protocol is followed. Communicate with all other departments ensuring a smooth experience from start to end.
- Provide a genuine greeting/introduction to each guest as they enter the door. Make eye contact and welcome guests with handshakes and smiles.
- Say goodbye to everyone. Show personality; “Thank you and have a good night,” “Take care and have a safe ride home,” “Don’t forget about our new promotion.
- Answer telephone professionally and in an up tempo manner. Be intelligent when answering questions. If you don’t know an answer, find out. Guests on hold will be spoken to every 2 minutes. Take messages if necessary and deliver promptly. Be knowledgeable about promotions.
- Set up the door area properly prior to opening and maintain the standard throughout the evening.
- Always be aware of upcoming or existing promotions, pass out flyers at the front door to every existing guest, and advise guests on these events as they enter and exit the building.
- Continuously issue True Blue Lady VIP cards to target female guests and enroll guests in MYBlueVIP.
- Check identification of those who appear to be under 30 and always do so in a polite manner.
- When the lounge is at capacity, establish a line and manage it in an orderly fashion.
- Checks IDs at the door.
- Always follow ALL guidelines in the credit card procedures.
- Rotate around the bar checking on the safety of guests and picking up empty glasses. Keep moving so as not to seem conspicuous or intimidating to guests; arms at sides at all times.
- While walking around, keep on the look-out for guests that are showing signs of impairment.
- Address any problems our guests may have and relay them to the individual that can solve the problem.
- Asks guests to leave that are causing a problem in a professional manner.
- Always be aware of potential problems between guests before they arise and solve them in a democratic manner. Never touch a guest in an offensive manner. Only restraints may be used when necessary. Never restrain by the neck or head areas.
- Document all incidents and accidents in the front door log in full detail and report each case to management.
- Maintain a clean and fun environment for our guests.
- Assist service personnel by picking up dirty glasses and trash. Notify a sweeper or barback of any spills.
- Conduct a final walk-through and secure the building upon closing each night. Walk employees to their cars at the end of their shifts whenever possible.
- Alert management in writing of any maintenance/repairs.
- Adhere to company standards, including personal hygiene and appearance.
- Thank guests for their business and wish them a good day/evening on their way out.
