POSITION QUALIFICATIONS/REQUIREMENTS
Education/Credentials
- At a minimum, this position requires a high school diploma.
- A bachelor’s degree, or higher, in a relevant field is preferred.
Experience
- This position requires 3-6 years in Information Technology including end user, Windows server, Azure cloud, M365 and networking configuration and support.
- Experience with Microsoft 365
- Experience in an MSP and relevant tools including CW Manage, IT Glue and Kaysea VSA is preferred.
- Experience with standard TSAChoice vendors is preferred including Datto, Fortinet, SonicWall, and ProofPoint is preferred.
- The ability to provide excellent Customer Experience (CX) is essential.
- Demonstrate proficient writing and speaking skills.
- Must be proficient in Microsoft Office applications.
- Comfort using a wide variety of IT-specific applications.
TSAChoice’s Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills
Communications – Ability to communicate clearly and effectively with written and spoken word.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Organization – Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems.
Technical Aptitude – Ability to comprehend complex technical topics and specialized information.
Other Requirements
- Must possess a valid driver’s license.
- Can successfully pass a drug screen and background check.
- Must be able to see color to discern color-coded wiring.
|
N (Not Applicable)
|
Activity is not applicable to this occupation.
|
|
O (Occasionally)
|
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
|
|
F (Frequently)
|
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
|
|
C (Constantly)
|
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
|
|
Physical Demands
|
Lift/Carry
|
|
Stand
|
F
|
|
Walk
|
F
|
|
Sit
|
F
|
|
Handling / Fingering
|
C
|
|
Reach Outward
|
F
|
|
Reach Above Shoulder
|
F
|
|
Climb
|
F
|
|
Crawl
|
F
|
|
Squat or Kneel
|
F
|
|
Bend
|
F
|
|
|
10 lbs. or less
|
F
|
|
11-20 lbs.
|
F
|
|
21-50 lbs.
|
F
|
|
51-100 lbs
|
O
|
|
Over 100 lbs
|
O
|
|
|
Push/Pull
|
|
12 lbs or less
|
F
|
|
13-25 lbs
|
F
|
|
26-40 lbs
|
O
|
|
41-100 lbs
|
O
|
|
WORK ENVIRONMENT
The Managed Service Engineer II works primarily in an office environment at a TSAChoice facility. This position requires the regular use of computers/monitors/keyboards/etc. Use of hand tools and other installation equipment will occur on occasion. Hours are normally M-F 8am - 5pm, however evening and weekend work may be required occasionally.
