Manager, Application Development & Support

About TemperPack

TemperPack is a rapidly growing company based in Richmond, Virginia and with locations in Las Vegas Nevada, and Holt Michigan. We design and manufacture innovative, sustainable packaging components for cold-chain shipping of food and pharmaceutical products.  The markets we serve have an urgent need for disruptive, sustainable alternatives to replace the wide array of non-sustainable packaging materials conventionally used in the cold-chain such as Styrofoam coolers.  Our aspiration is to provide packaging solutions that customers and end-consumers feel great about using.

Job Title: Manager – Application Development & Support

Supervisor’s Title: Director – Technical Program Management

Department: IT 

Location: Richmond Hybrid)

Job Description:

We are seeking a Manager of Application Development and Support to lead the development, enhancement, and support of our core internal applications, including Microsoft D365 Business Central (ERP), Salesforce (SFDC), and SAP Business One (ERP) along with other internal platforms, such as, FreshService and RedZone . This individual will play a critical role in aligning business needs with technical solutions, managing engineering delivery, and driving application modernization. This is a hands-on role responsible for team development, solution architecture, and cross-functional collaboration to ensure our internal platforms evolve with the business.

Essential Job Functions:

• Lead a team of contractor software engineers, analysts, and technical specialists focused on internal business systems and applications
• Collaborate with functional business leaders to understand operational needs and translate them into scalable technical solutions
• Oversee the development, customization, integration, and ongoing support of platforms such as Business Central (ERP), Salesforce, and SAP Business One (ERP)
• Manage delivery across multiple concurrent projects, ensuring timelines, budgets, and quality standards are met
• Define and enforce software development best practices, coding standards, and architectural principles
• Champion the modernization of legacy systems, identifying opportunities to improve scalability, usability, and system performance
• Partner with IT, Infrastructure, and Security teams to ensure alignment on architecture, data integrity, and compliance
• Support system upgrades, patching, and release management processes
• Evaluate and recommend third-party tools, plugins, or services that can accelerate delivery or improve system capabilities
• Lead vendor relationships where applicable, including SOW management and performance evaluation
• Promote a culture of continuous improvement, including retrospectives, team learning, and process enhancements

Education and Experience:

• 5+ years of experience in software engineering, application development, or enterprise systems
• 1+ years in a role managing cross-functional or technical teams
• Proven experience working with one or more of the following platforms: Microsoft D365 Business Central (ERP), Salesforce, SAP Business One (ERP)
• Strong understanding of systems integration, APIs, and middleware solutions
• Familiarity with Agile methodologies and modern SDLC practices
• Experience managing external vendors or contractors
• Ability to communicate effectively with both technical teams and business stakeholders
• Demonstrated ability to translate business needs into scalable, maintainable software solutions
• Experience working in regulated or compliance-driven environments is a plus (e.g., SOX, HIPAA)
• Experience with low-code/no-code platforms (e.g., Power Platform)
• Knowledge of SQL, Azure services, GitHub and integration platforms such as MuleSoft
• Familiarity with data governance and master data management practices

Physical Requirements:

• Lift up to 15 pounds unassisted
• Prolonged periods of sitting at a desk and working on a computer

*Important notice:

At this time, our company will not be engaging with external agencies or third-party vendors for recruitment services. We appreciate the interest of recruitment agencies, but kindly request that they refrain from contacting us regarding potential candidates. We are excited to build our internal recruitment capabilities and establish direct relationships with potential hires.

TemperPack provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, sex/gender (including pregnancy, childbirth, and related medical conditions, sexual orientation, and gender identity), national origin, age, disability, genetic information, or status as a covered veteran/reservist, and any other class of protected individuals, in accordance with applicable federal, state, and local laws. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.E-Verify.gov.