Competitive Pay & Benefit Package Including 401(k) Match
Tool & Boot Reimbursement available after certification period
Job Summary
This position performs service activities for customers and/or sales and rental fleet equipment.
Duties and Responsibilities
- Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
- Communicate with internal and external customers in a manner that promotes a positive relationship.
- Analyze and diagnose equipment malfunctions.
- Repair, replace or rebuild engines, fuel systems, final drives, hydraulic components including pumps, motors, valves, and all related components, electrical systems.
- Write service reports that accurately document diagnosis and repairs performed.
- Possess basic computer knowledge and ability to use service software required in position.
- Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
- Perform inspections and all check-in procedures.
- Complete pre-delivery inspections and ensure all requested items are installed correctly.
- Perform assigned tasks in a timely, accurate, and efficient manner.
- Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
- Project a positive professional image with customers.
- Develop and maintain a strong customer service relationship with all customer contacts.
- Maintain punctual, regular, and predictable attendance.
- Keep service area clean and orderly.
- Properly track time on jobs to ensure correct billing.
- Perform other duties and tasks assigned by the manager.
- Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.
