Collector - ONSITE

ONSITE POSITION

Job Summary:  The Collector is responsible for initiating the appropriate action to collect past due balances and record accurate notes on delinquent accounts. This includes high volume phone calls and/or correspondence to assigned delinquent customers in a fast-paced, goal-oriented collections department. The collector will work closely with other collectors and lead collectors in completing claims billing and follow-up collection activities.

Job Duties-– The duties of this position include but are not limited to the following:

• Respond to inquiries in a timely and effective manner and treat customers fairly and consistently
• Working knowledge of the FDCPA, State Collection Laws, HIPAA and how they fit within the revenue management cycle
• Review and update accounts that have been referred for repossession and legal actions against debtors.
• Update customer information such as phone numbers, e-mail, and address
• Negotiates account settlements within established guidelines
• Answer telephone calls regarding account inquiries and payment collection

Skills

• Strong listening skills must be able to listen and take directions
• Strong negotiation skills
• Basic computer knowledge- excel and word
• Ability to work well in a team setting

Qualifications 

Satisfactory preliminary criminal history background check determination and a

satisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in third party collections and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. This role requires a six months minimum collection experience.