Operations Director

Who We Are:

NatureBridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves and develop a lasting relationship with science and the environment around them. For more information, visit our website.

What You Will Do:

The Operations Director provides leadership and management of all aspects of Golden Gate campus operations for the residential Environmental Science and Conference programs. This position is responsible for successful execution of all program logistics and exceptional customer service.

This position takes place at our Golden Gate Campus in the Marin Headlands and cannot be performed remotely.

Your primary job will be:

Leadership & Strategy

• Ensure smooth program delivery and implementation through effective logistics systems. 
• Identify and lead cross-departmental business process improvements and work interdepartmentally to optimize systems.
• Lead campus interdepartmental utilization of Salesforce.
• Facilitate the development and maintenance of interdepartmental working agreements 
• Partner with the Risk Management team to ensure the safety and security of staff, schools and programs; implement risk management training, and continue to update our systems.
• Support the development and oversight of annual budgets.
• Cultivate and maintain strategic partnerships with the National Park Service and partners of the Golden Gate National Recreation Area (GGNRA).
• Support in planning and implementing grant-funded projects.
• Collaborate with other campus Operations Directors and Managers on national projects and to align campus practices with broader organizational initiatives.
   

Campus Operations & Administration

• Ensure compliance with federal and National Park Service health and safety standards.
• Manage logistics and support for interdepartmental administrative and office functions.
• Deliver exceptional customer service to all program participants, ensuring a positive and supportive program experience
• Monitor participant feedback and program evaluations to inform improvement of services and program quality.
• Manage operational systems, office supplies, equipment, and shared spaces to ensure efficiency and functionality
• Coordinate the On-Call Manager schedule.
• Oversee and participate in the campus urgent response system, ensuring timely support during weekends and evenings as needed.
• Establish and maintain respectful, supportive, and compassionate relationships with staff, volunteers, and participants.
• Compile and share weekly reports related to meals and facilities, maintaining regular communication with the relevant teams.
• Perform other duties as assigned.

Staff Supervision

• Hire, train, supervise, and support the Operations Managers and their direct supervisees:
  • 3 Operations Managers
  • 8–12 Site and Evening Managers
  • 2–4 Guest Experience Coordinators
• Provide backup support as needed for each direct report.

This is intended to be a summary of the typical functions of the position, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties

Compensation:

• $70,000-75,000 Annual Salary
• Medical, dental and vision insurance
• Option for a 403b retirement plan with employer match after six months
• Generous paid vacation, training days and sick leave
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

• Minimum five years of experience in nonprofit management, education administration, business administration, or a related field; or an equivalent combination of education and professional experience.
• Proven leadership and team management experience, including building and supporting cross-functional teams, supervising staff, and fostering a positive, inclusive team culture. Experienced in hiring, onboarding, training, performance management, and relationship-centered leadership.
• Demonstrated commitment to diversity, equity, inclusion, and environmental stewardship, with a track record of integrating these values into workplace practices.
• Ability to design, implement, and refine operational systems to ensure efficiency and effectiveness across teams and programs. 
• Adaptable and responsive in a dynamic, fast-paced environment; comfortable with change and able to shift priorities as needed.
• High degree of professional integrity, accountability, and alignment with NatureBridge’s mission and values.
• Strong project management skills, with attention to detail and proficiency in planning, prioritization, and execution of multiple concurrent programs. 
• Excellent written and verbal communication skills, with the ability to convey logistical information clearly to a variety of audiences.
• Technologically proficient, with experience using Google Workspace, Salesforce, and other database management tools. 
• Experience in risk management and crisis response, including the ability to remain calm and make sound decisions under pressure.
• Strong analytical and problem-solving skills, with a proactive and solutions-oriented approach.
• Willingness and availability to work flexible hours, including evenings and weekends as program needs require.
• Valid driver’s license and clean driving record.

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*Employment eligibility is contingent on successful completion of a background check. 

Why should you join the NatureBridge team?

• We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment
• You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment
• You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation. 

How To Apply:

NatureBridge is an Equal Opportunity Employer. Submit your resume and cover letter to our Online Career Portal. We encourage interested candidates to apply before June 25th, 2025