Box Office Associate

POSITION OVERVIEW

Chicago Shakespeare Theater is accepting applications to join our team of outstanding Box Office Associates who welcome and assist our patrons with subscription packages and single ticket purchases, along with other services. A world-class organization both on stage and off, Chicago Shakespeare cultivates excellence across the organization with its core values of Service, Ingenuity, and Collaboration. At the front line of patron contact, members of our Box Office team treat each conversation as an opportunity to help someone new, and to develop new skills. By becoming knowledgeable about Chicago Shakespeare’s history, and learning current program offerings inside and out, team members are able to provide expert recommendations and service to our patrons.

Chicago Shakespeare Theater is deeply committed to creating and sustaining an organizational culture that values diversity, inclusion, and equity, as well as promoting a safe, supportive, and collaborative work environment. Visit our website to learn more about our IDEA to Action platform. www.chicagoshakes.com/ideatoaction

ESSENTIAL DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Drives IDEA to Action platform by engaging in committees, events, training and other initiatives as needed.
• Models CST’s core values of service, ingenuity, and collaboration as well as its customer service ethos.
• Champions the organization’s commitment to a respectful, inclusive and equitable workplace.
• Increase patron satisfaction and build loyalty by consistently providing personalized assistance by phone, email, and in person.
• Answer incoming phone calls, and place outbound follow-up/courtesy calls.
• Guide patrons through sales involving subscription packages, single tickets, exchanges, and more.
• Record transactions accurately in our CRM database, Tessitura, and ensure customers’ account details are up to date.
• Assist patrons with inquiries about the status of their account or ticket purchases.
• Exercise discretion when handling confidential personal and financial information.
• Assist in other Box Office related projects such as packaging tickets, scanning documents, and general data entry/updates in Tessitura.

COMPENTENCIES

• Service, ingenuity, and collaboration
• Emotional intelligence
• Mission-driven
• Motivated and energized by interactions with customers and colleagues—you go the extra mile to engage.
• Maintain a positive, empathetic, and professional attitude with ease.
• Outstanding communication skills—reading verbal, physical, and emotional cues feel like second nature.
• Navigates surprises comfortably and are solution-focused: an excellent listener, quick thinker, and creative problem solver.
• Likes working as part of a team, and are hungry to contribute and learn new things
• Demonstrates effective time management and organizational skills, including reliability and punctuality.

WORK ENVIRONMENT

• The Box Office team works on-site at the Theater’s home on Navy Pier, usually Tuesday–Sunday 11:45am–5:15pm on non-performance weeks. These hours extend further into the evening during performances, to assist patrons at Will Call and walk-up windows.
• Minimum availability of 25 hours per week.
• Box Office Associates are paid hourly and are scheduled depending on their availability and the Theater’s production schedule. Applicants must be consistently available nights and weekends.

MINIMUM EDUCATION AND EXPERIENCE

• Excellent computer skills, with a great attention to detail.
• Previous experience with ticket sales software (Tessitura experience preferred)
   

DIVERSITY AND INCLUSION STATEMENT

CST is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all our hiring for staff and artists. We are committed to providing a work environment that is free from discrimination. CST prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.