LMHA Triage Specialist

Do you have a passion for helping people? Do you have experience in the behavioral health field or are you searching for a way to make a difference in the lives of others? StarCare Specialty Health System is in search of a qualified, compassionate team player to fill the role of Triage Case Manager in the Intake Department. This position provides training, growth, experience, and exposure necessary to grow a career assisting people with mental illness and substance use disorders. Come start and grow your career with StarCare!

Triage Case Manager Responsibilities:

• Serve as the initial point of intake, screening and referral for all individuals seeking Intellectual Developmental Disabilities, mental health, and /or Substance Use Disorder Services.
• Provide telephone or face-to-face screenings to determine if caller meets state designated definitions of priority population.
• Complete CANS (Children’s Needs and Strengths Assessment) and/or ANSAs (Adult Needs and Strengths Assessment) as needed to assist with determination of levels of care.
• Follow up with individuals by phone call related to appointments and scheduling.
• Complete initial mental health and substance use screenings for callers from the 5 (five) county catchment area (Lubbock Lynn, Crosby, Cochran and Hockley) and OSAR’s (Outreach, Screening, Assessment, & Referral) catchment area, Region 1, that includes 41 counties. 
• Schedule all assessments and OSAR appointments utilizing StarCare’s electronic health record.
• Make appropriate referrals.
• Attend all required meetings and trainings.
• Communicate appropriate information to supervisor and other StarCare staff.
• Assist supervisor and other StarCare staff with special assignments and/or projects.
• This position ensures all activities support the mission, values and goals of StarCare Specialty Health System.

Schedule:  This is an office-based, full-time (non-exempt) position scheduled Monday - Friday, 8am - 5pm with flexibility to meet the needs of the department. 

Benefit Package: StarCare offers an expansive benefit package including, but not limited to: Company-paid medical coverage, fully funded employer contribution to HSA, company-paid life insurance, company paid hospital indemnity plan, 401k with up to 12% employer match, front loaded paid time off (PTO), thirteen (13) paid holidays, sabbatical leave, longevity augmentations, and employee referral augmentations.

Educational Requirements:

• Bachelor’s degree from an accredited four (4) year college or university with a major in a human services field or related field (Psychology, Sociology, Family Studies, etc.) required.  Experience in a related field, preferred.

Required Skills & Abilities:

• This position requires strong verbal communication skills and documentation skills, as well as the ability to effectively communicate in writing.
• Must possess excellent customer services skills, including being compassionate, patient, and kind when interacting with consumers seeking services.
• Ability to organize and prioritize a variety of assignments and manage time effectively.
• Ability to maintain effective working relationships with individuals seeking and receiving services, other employees, and the public.
• Knowledge and skills in operating personal laptop and Microsoft Office products and standard office equipment (phone, fax machine, copier, etc.).

Preferred Skills & Abilities:

• Knowledge of human service delivery systems.
• Bilingual (English/Spanish).

Additional Requirements:

• Must pass a pre-hire drug screen and criminal background check.
• Must earn and maintain ANSA and the CANS certification, post hire.
• Must have a Texas driver's license, liability auto insurance, and be insurable under the Agency's insurance.
• Must be able to sit in an office setting and speak on the telephone for extended periods of time.

WHY CHOOSE STARCARE?

Welcome to StarCare Specialty Health System, where your passion for making a difference thrives! At StarCare, we imagine a community where all people have hope and the opportunity to achieve their full potential for health and wellbeing. Here's why you should choose StarCare:

1. Impactful Purpose: Contribute to meaningful change as the state-designated Local Authority for mental health, intellectual disabilities, and substance use disorders. Be a catalyst for positive empowerment.
2. Comprehensive Care: StarCare offers a diverse array of specialty healthcare services that support and empower people as valued members of the community.
3. Collaborative Environment: StarCare is proud to work with a network of community stakeholders to ensure all people have access to the healthcare they need.
4. Professional Growth: StarCare offers many different opportunities for growth in the fields of mental health, substance use disorders, aging, intellectual & developmental disabilities, veterans, and healthcare administration. Come grow your career with us!
5. Legacy of Service: Since 1967, StarCare has provided hope and health to Lubbock, Hockley, Lynn, Crosby, and Cochran counties.

At StarCare Specialty Health System, your work is not a job; it’s a fulfilling journey of providing hope and supporting and empowering people as valued members of the community. Ready to get started? We’ve been waiting for you!

EEO Statement: StarCare Specialty Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.