Experience Representative (Teller)
As an Experience Representative you will be responsible for delivering Unexpectedly delightful experience to our Credit Union Members, ensuring their financial needs are met and enhancing their overall UnBanking experience. This role will involve handling member inquiries, processing transactions, and promoting Community Choice’s products and services.
(We are looking for both full time and part time )
What You’ll Do:
- UNbanking Member Interaction - Assist members by managing transactions including check cashing, deposits, withdraws, transfers, loan payments, cashier’s checks, and opening and closing of accounts. Ensure accuracy in transaction processing and adherence to Community Choice’s policies and procedures. Address member inquiries, resolve issues as needed.
- Customer Service & Product Promotion - Provide personalized and delightful assistance to understand the financial needs of the member. Actively refer members to the appropriate channel within the credit union to best serve the member’s experience. Educate members on the features and benefits of various banking products, such as loans, savings accounts, and certificates of deposit.
- Member Support– Update member information and ensure records are accurate and up to date. Adhere to regulatory requirements and compliance standards in all interactions and transactions. Utilize credit union software and technology to efficiently process transactions and access member information. Assist members with digital banking tools and educate them on online services.
Schedule:
- Monday-Friday 8:45-5:15pm with a Saturday rotation. (Full Time)
- Monday-Friday flexible hours with a Saturday rotation. (Part Time)
