Implementation Manager

Job Summary:

The Medefy Implementation Manager will oversee all facets of implementation by orchestrating activities, facilitating meetings, driving priorities, and integrating technologies. The role is primarily responsible for the successful implementation of the company’s new clients and products. The responsibilities begin when notified of a signed contract and end once the app is live.  

About our awesome company, Medefy Health...

Medefy Health (www.Medefy.com) is a leading SaaS benefits navigation company, dedicated to simplifying the way employees’ access and utilize their benefits. Our mission is to drive better health and financial outcomes for our users while supporting HR teams and broker partners with seamless, data-driven solutions. 

Our company is headquartered in Tulsa, OK. We’re proud to be Oklahoma’s #1 fastest-growing company and rated by Inc. Magazine as the 37th fastest-growing tech company and the 288th fastest-growing company overall in the USA, and our story is still being written!

Healthcare is only getting more complicated, and more expensive, for employers and their employees. This is where Medefy Health comes in. We’re on a mission to eliminate the stress on hard-working families caused by an impossible to navigate healthcare system. All while saving them, and their employers, a significant amount of time and money. We demolish barriers between healthcare and the people who need it, and we need your help to further our mission!

Job Duties & Responsibilities:

• Oversee all aspects of client implementation working directly with client stakeholders and internal departments to ensure flawless execution of the project.  
• Initiate all client communications, presentations, and demos throughout the implementation process, facilitate client meetings, maintain meticulous notes, and educate stakeholders on dependencies and risks.
• Attend onsite client meetings as needed, less than 20% of the time.
• Solidify and execute client deployment strategy based on client goals and KPIs. 
• Understand and explain how features within the platform relate to client needs. 
• Identify and assess progress against key milestones to ensure the project(s) stay on track. 
• Communicate with stakeholders to identify risks and develop solutions to address them.  
• Provide timely and accurate reporting on implementation status, both internally and with appropriate client contacts.
• Provide superior client service and oversight to build and maintain trusting relationships with clients and any associated third parties. 
• Effectively transition the client in a timely manner to the assigned Customer Success team member. 
• Perform other related duties as assigned. 

You must have at least the following: 

• Bachelor’s degree in business, information technology, project management, or other related field
• Minimum of 2 years Project Management experience or working in an implementation role 
• High level of initiative and ability to work well in a team environment 

• Collaborative leadership – personable, motivated, entrepreneurial, and outgoing 
• Deep-rooted curiosity and attention to detail 
• Ability to understand technical concepts and applications 
• Excellent relationship management skills 
• Strong organizational skills with the ability to plan and prioritize work effectively  
• Commitment to taking responsibility for accuracy, quality, and timeliness standards 
• Effective communication skills 
• A professional demeanor, especially when assisting others who are experiencing challenges 
• The ability to multitask, while working both quickly and efficiently 

It would be great if you have:

• 2+ years’ experience working in technology, healthcare and/or health insurance or benefits (e.g. health brokerage, insurance, benefits advisory, insurance adjustment, etc.) fields  
• 2+ years of experience in implementations within the technology space 
• CAPM, PMP, or other project management certification preferred but not required  
• A good general knowledge of the general healthcare ecosystem and trends 
• Proven track record of working with customers on deployment, adoption, and projects 
• Proven track record of meeting or exceeding performance on implementation goals 

Supervisory Duties: No supervisory duties

Travel Requirements Percentage:  Minimal- Less than 20%

Physical and Mental Requirements:

Remote Work Environment: This position is performed remotely in a home-office setting. The employee must      ensure a quiet, private workspace free from distractions and suitable for video conferencing and focused work.        A reliable high-speed internet connection is required.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer (up to 8+ hours per day).
• Frequent use of a computer keyboard, mouse, and screen; ability to type at least 55 WPM.
• Occasional movement within the home office environment (e.g., retrieving office supplies or documents).
• Vision abilities required include close vision for computer use and reading documentation, with or without corrective lenses.
• Occasional light lifting of materials (up to 15 lbs), such as a laptop or office equipment, may be required.

Communication Requirements:

• Must be able to communicate effectively in English using written and verbal channels (email, chat, video conferencing, phone).
• Must be able to read and interpret complex written information such as healthcare documentation, performance reports, and company procedures.
• Must be responsive and present during scheduled working hours and team communications, including virtual meetings and collaboration platforms.

Cognitive and Emotional Demands:

• Ability to manage multiple complex tasks and competing priorities in a high-paced environment.
• Strong critical thinking and decision-making skills with attention to detail.
• Ability to exercise independent judgment and problem-solving under time constraints.
• Must be able to adapt quickly to changing workflows, operational needs, and team dynamics.
• Must maintain a high level of confidentiality and discretion in handling sensitive information.
• Requires emotional resilience, especially when assisting users in distress or resolving escalated member concerns.
• Must be able to maintain composure and a professional demeanor under pressure.

Work Schedule & Attendance:

• Must be punctual, dependable, with potential for on-call duties as needed.
• Must maintain regular attendance and meet performance expectations without direct on-site supervision.

**Job description is not a comprehensive listing of all the activities, duties or responsibilities that are required of the employee.  Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.