VP - Deposit & Payment Operations

POSITION SUMMARY: 

The VP – Deposit & Payment Operations is responsible for overseeing the Account Review and Research & Adjustments Teams. These teams encompass all functions of Deposit and Payment side operations to include- Wires, ACH, Research, Adjustments, New Account Processing, Account Maintenance, Transaction Monitoring, and other applicable functions.  This leadership role plays a vital part in ensuring the efficient operation and delivery of deposited related services within the Bank.

DUTIES AND RESPONSIBILITIES:

• Manage and oversee the operations of all assigned areas, ensuring smooth functioning and high-quality service delivery.
• Supervise the ACH and Wire operations teams responsible for processing ACH & wire transactions, ensuring compliance with regulatory guidelines and maintaining operational efficiency.
• Continuously evaluate operational workflows, procedures, and systems within the departments to enhance efficiency, accuracy, and customer service quality.
• Ensure strict adherence to regulatory requirements, internal policies, and industry best practices in deposit-related operations, mitigating risks associated with all assigned areas.
• Collaborate closely with cross-functional teams such as IT, Compliance, Branch Operations and Customer Service to address operational challenges, implement improvements, and enhance service delivery.
• Provide leadership and professional/career development to employees within assigned areas.
• Other duties as assigned.

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BANK FIRST COMPETENCIES:

• Honesty, Integrity, and Ethics - to act in a fair and just manner, free from deception; ethics is the ability to be guided by the company’s accepted principles of moral conduct
• Accountability – to accept responsibility
• Adaptability – the ability to fit into our changing working environment 
• Decision Making – the ability to select an effective course of action while controlling resources and expenditures
• Interpersonal / Customer Oriented – to develop and maintain relationships with others, internally and externally.  Focused on meeting customers’ needs, understanding their concerns and seeking to build trust
• Results oriented – the ability to drive behaviors to emphasize achievement. The ability to be self-directed towards accomplishments, be action oriented, enjoy challenges, and pursue opportunities
• Innovative – to go beyond the conventional, a willingness to try different solutions, and to encourage new ideas

QUALIFICATIONS:

• Associates or Bachelor's degree in Finance, Business Administration, or a related field preferred.
• Minimum 3 years of progressive experience in deposit and/or payment operations management within the banking or financial services industry.
• Proven leadership experience, ideally in a supervisory or managerial role, demonstrating strong team management, coaching, and mentoring skills.
• In-depth knowledge of deposit-related services, including ACH processing, card operations, and customer service best practices.
• Strong understanding of regulatory compliance related to deposit operations.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills with the ability to effectively collaborate across different teams and departments.
• Ability to adapt and thrive in a dynamic, fast-paced environment.

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