Tennis Maintenance Person

15700 River Road Germantown, MD 20874

www.bwrc.org

Tennis Shop Outside Attendant
Under the supervision of the Tennis Professional staff, the Outside Tennis Shop Attendant will be responsible for the maintaining of the practice areas.

Reports to: Tennis Director

Supervises: None

Requirements and Qualifications

• Must be at least 16 years of age and possess, at a minimum, a learner’s permit.
• Strong customer service skills with a friendly and approachable demeanor.
• Basic knowledge of Tennis and Tennis course operations.
• Ability to communicate effectively with members, guests, and staff members.
• Physical fitness and ability to lift and carry Tennis bags, equipment, and range balls.
• Attention to detail and a commitment to maintaining a clean and organized environment.
• Flexibility to work weekends, holidays, and potentially irregular hours.

Essential Functions    

• Keep the practice facilities tidy and organized.
• Aid with rental racquets and other equipment as needed.
• Monitor court activity and communicate any concerns to the tennis management.
• Provide exceptional customer service to enhance the overall experience for tennis players and guests.
• Address any issues or complaints courteously and professionally, seeking resolution where possible.
• Coordinate with other staff members, including the tennis pro shop attendants, tennis professionals, and court maintenance team.
• Relay important information about course conditions, upcoming events, and tennis feedback.

Physical Demands and Work Environment

• Lift, push, pull, carry up to 50lbs.
• Standing and walking for extended periods of time.
• Repetitive motion.

Benefits Offered

Access to our 18-hole Tennis course*

Free meals during work shifts

Free and accessible parking

*Subject to availability and management approval

Our Mission

Great people creating lasting memories in an inclusive, and family-friendly environment.
Our Vision

We aim to be the leading recreational and wellness destination for the international community in the greater Washington D.C. area.

Our Values

International & Family-Friendly
Respect, Inclusiveness, Integrity
Quality & Excellence
Environmental Responsibility
Financial Responsibility

Transparency & Open Communication