Patient Representative Specialist

Patient Representative is knowledgeable of all Customer Service processes as it relates to collection practices, early out accounts, bad debt accounts and patient assistance screening. Acts as a liaison between patient/families and Business Office for gathering current insurance information, verifying demographics are accurate, and resolving patient’s billing/care concerns. Must possess the ability to work with demanding customers and under pressure.

Education/Certification:

High School graduate

Experience:

Prior Customer Service experience a must.
At least 1 year of relevant experience in a physician or hospital setting.