STATEMENT OF PURPOSE: The Business Development Executive works with the Chief Strategy Officer and other key leadership and staff to drive organizational growth in alignment with The Chicago Lighthouse’s strategy. Focused on achieving new business sales targets and financial targets, the position will play a valuable role in prospecting for new client opportunities, sales strategies and prospect targeting, sales material development, prospect relationship management, and lead, opportunity, and pipeline management and tracking. This position includes salary plus a competitive commission-based compensation package.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Accomplish new business development revenue goals for Social Business Enterprise;
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Generate and follow up on leads for outsourced contact center services;
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Responsible for sales production, performance and lead generation;
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Partner with key support areas (i.e. Marketing, Communications, Human Resources, etc.) to ensure all client facing resources represent The Chicago Lighthouse’s compelling mission and vision that is enabled to “come to life” by the Social Business Enterprise’s success;
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Develop and deliver Sales presentations and proposals;
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Secure new contracts for our call center/ service center business sector by promoting the organization exceptional; services in the medical call center and other contact center space:
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Manage outreach initiatives for current contract enhancement opportunities, and new/prospective clients;
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Scope and contract development, and execution;
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Lead, opportunity and pipeline management and tracking:
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Assist with goal setting and planning for social business enterprise team, including sales, financial, quality and customer satisfaction;
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Serve as a passionate ambassador and advocate for The Chicago Lighthouse mission to serve blind, visually impaired, disabled and Veteran communities;
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Other duties as assigned.
Key Performance Objectives (What Success Looks Like In The Position)
- Achieve and exceed annual revenue targets starting at $3.5M in year one, and growing to $4.5M in year two.
- Build and manage a healthy pipeline of at least $5 million in qualified opportunities.
- Engage clients by conducting a minimum of 50-70 initial discovery presentations and 30-50 more detailed and specifically tailored sales presentations/proposals per year to qualified prospects.
- Maintain 100% logging of all sales activities in the CRM system on a weekly basis.
- Partner with operations teams to ensure seamless delivery of client services.
- Effectively communicate the organization’s mission while selling BPO services to socially conscious partners.
- Exhibit resilience, initiative, and confidence in navigating long sales cycles and overcoming objections.
