Working at Prisma you will notice that…
We are in search of bright people, willing to roll up their sleeves, take on new assignments and who are capable of multitasking. In return for your hard work, you'll have the opportunity to work at one of the best printers in the Southeast! We offer health, vision, dental, life insurance, and 401k benefits. The best thing we have to offer, though, is our amazing work environment and talented team.
Working as a Project Manager, you can expect the following:
- Direct oversight over daily compliance mail production for a large healthcare company.
- Be the main POC for the client for east coast production, working hand in hand with the Project Manager for West Coast production.
- Understand the client’s SLAs, oversight into when files are coming in, where they are at in production, and when it is due to ship out to meet SLAs.
- Document, report, and escalate any errors, reprints, or missed SLA’s in real time.
- Communicate with the client and West Coast Project Manager on a daily basis, as well as the Digital Lead to ensure all client deliverables are met on a daily basis.
- Proactively communicate any potential interruptions that will affect meeting SLA’s, and escalate until resolved.
- Respond to client and production questions throughout the day, intervening in production as needed to pull back a shipment, or send tracking and additional information on projects which have shipped.
- Work with all departments throughout Prisma including prepress, press, bindery, grand format, digital, dokshop production, fulfillment, mailing, dokshop admin, pick/pack and shipping.
Work in a team-orientated environment, including helping other account managers as needed
