Associate Regional Director

Position Title: Associate Regional Director 
Location: Phoenix, Arizona
Position Type: Full-Time 
Pay Range: $110,000-$120,000 annually 
 
Mission: 

The mission of the Associate Regional Director at ACES is to advance the delivery of exceptional ABA services by ensuring progress and excellence across key operational and clinical performance metrics. They drive meaningful client outcomes and support team member success by fostering a data-driven, accountable, and growth-oriented environment. Through meticulous oversight and proactive problem-solving, the Associate Regional Director contributes to ACES’ mission to improve lives by optimizing service delivery and setting a standard of excellence in every aspect of regional operations. 

Job Summary:

The Associate Regional Director is responsible for driving performance and ensuring operational excellence across their assigned region by delivering results against ACES’ Purpose and Growth Potential Plan (PGP) and related Top 10 key performance indicators (KPIs – see Performance Measures). To earn the right to achieve those, they focus on safety, compliance and the highest quality services. The Associate Regional Director excels in turning data into action, identifying opportunities for improvement, and ensuring that regional goals are met. Known for their hands-on leadership, they foster accountability within their teams and provide clear direction to overcome challenges and deliver measurable results. Dependable, detail-oriented, and solution-driven, the Associate Regional Director is seen as a trusted partner in achieving operational and clinical success. 

Job Responsibilities: 

Essential job responsibilities of the Associate Regional Director include, but are not limited to: 

• Key Responsibilities: 

  • Performance and KPI Management 

    • Monitor and drive progress against KPIs, including: 

      • Number of Behavior Interventionists (BIs) and Supervisors in service. 

      • Prescription fulfillment percentage. 

      • Hours per client, per BI, and per BCBA per week. 

      • Number of clients being served and new clients with comprehensive authorizations. 

      • Percentage of hours in center and daily hours served. 

    • Analyze data regularly to identify trends, address challenges, and implement strategies for improvement. 

  • Operational Oversight 

    • Ensure that services are delivered in compliance with company standards, payer requirements, and industry regulations. 

    • Collaborate with scheduling and operations teams to optimize staff utilization and maximize service hours. 

    • Partner with the Senior Regional Director to address operational inefficiencies and develop scalable solutions. 

  • Clinical and Service Management 

    • Support efforts to achieve optimal client outcomes, ensuring prescription fulfillment and the delivery of prescribed service hours. 

    • Partner with clinical teams to expand services for new and existing clients, focusing on comprehensive authorizations and center-based hours. 

  • Strategic Collaboration and Reporting 

    • Work closely with the Senior Regional Director to align regional activities with overall organizational goals. 

    • Provide regular reports on KPI performance, including actionable insights and recommendations for improvement. 

    • Collaborate with cross-functional teams to implement initiatives that drive regional success. 

This list of responsibilities is not meant to be exhaustive. ACES can modify this job description/responsibilities at any time and in its sole discretion.  

Leadership Culture Qualities: 

The Associate Regional Director is an acknowledged role model of ACES’ values and Leadership Culture Behaviors, including: 

• Cares Deeply 

• Trusts and is trusted 

• Influences others to translate strategy into action 

• Sets and manages the right energy 

• Is a servant leader 

• Embraces divergent thinking 

• Perseveres with a growth mindset 

• Creates a new generation of leaders 

Qualifications: 

• Bachelor's degree in business, Healthcare Administration, Psychology, or a related field (Master’s or BCBA preferred). 

• 5+ years of experience in ABA services or a related field, with 2+ years in a management or leadership role. 

• Proven ability to analyze and act on data to achieve organizational goals. 

• Strong leadership, communication, and organizational skills. 

• Experience with multi-site operations and staff management preferred. 

• Ability to travel within the region as required. 

Physical Requirements: 

• Ability to exert up to 10 pounds of force and lift/move up to 10 pounds. 

• May include, without limitation, the following physical demands: sitting, typing and viewing a screen(s) for long periods of time. 

Additional Information: 

ACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. 

To find out more about how ACES uses employee data for business purposes, see our Employee Privacy Policy.