Are you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you’ll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be.
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The IT Support Specialist provides I.T. and help desk support to our Contact Center Call Center. Provides technical support installing d configuring computer hardware and software programs, performs routine to moderately complex troubleshooting for hardware and software systems remotely or onsite as needed, and provides exceptional customer service in a team environment.
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Essential DUTIES AND RESPONSIBILITIES:
Responsibilities include the following, and other duties may be assigned:
- Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Maintains requests within the helpdesk ticketing system
- Plans, organizes and performs hardware and software system configuration, installation, upgrades, repair and maintenance on computers and peripheral equipment to include but not be limited to voice, video, data (limited), access (limited), and security; Limited settings and permissions will be provisional
- Responds quickly to malfunctions and provides solutions while making sure the affected computers and network equipment remain functional. Escalates issues that cannot be resolved within an established response time
- Updates department asset inventory whenever changes are made, and assets are moved. Assists with the completion of physical inventory sightings of information technology equipment
- Develops familiarity with (AIRS) Alliance of Information and Referral guidelines for both contact center and data curator
- Manages Information and Referral software and cloud-based telephone system
- Manages trouble tickets with vendors (Information and Referral software and cloud-based telephone system)
- Assists in training staff and volunteers on the use of the Information and Referral software and cloud-based telephone system
- Collaborates with Reporting Analyst on Call Center reports creation and deadlines
- Provides monthly training to ends users with all software used in within the agency
- Provides 24/7 support
- Assists IT Manager maintain Intranet
- Perform other duties as assigned
- Serves as a member of the Disaster Relief Team
- Must have a car and valid FL driver’s license to drive from site to site (4 locations), as requested
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PERKS: We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community!
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ABOUT: Jewish Community Services of South Florida (JCS) is the foremost non-profit, human services agency whose mission is to improve the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive.
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JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.
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JCS strictly enforces a Drug-Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre-employment and random drug testing may be required as part of our commitment to a drug-free workplace.
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All of Senior Management and Managers are required to actively participate in JCS' Milk and Honey, Matzah Mitzvah and other similar events. These events are essential to our organizational culture, and leadership participation is key to fostering team unity, supporting our values, and engaging with our community. By attending, managers and supervisors help set the standard for involvement and demonstrate our commitment to these meaningful traditions.
