Job Summary:
The Family Advocate Specialist plays a critical role in supporting the Family Advocates of multiple Early Childhood Education (ECE) centers. This position provides flexible staffing coverage, participant intake, recruitment, community outreach, and data-driven support. The Specialist also mentors new hires, assists in identifying training needs, and ensures compliance with company policies to promote positive outcomes for children and families.
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EDUCATION AND EXPERIENCE:
- Bachelor's degree with specialization in family support, psychology, sociology, family life, social work, children and families, early childhood, or child development preferred
•    Bilingual (English and Spanish and / or Arabic) preferred.
- 1-2 years Prior experience in early childhood education as a Family Advocate required
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DUTIES, RESPONSIBILITIES & SKILLS: Â
- Proficient in generating and interpreting ChildPlus (CP) reports
- Support continuous quality improvement within Health and Family Supports
- Reviewing and reporting on data
- Identifying areas in need of training and technical assistance
- Provide Family Advocate staffing coverage and FA support at various SFS ECE centers, assisting high-volume or understaffed locations for the Family Advocate role
- Assist with intake for high volume-centers, including follow-up on voicemails and documentation
- Attend and support recruitment events and community outreach initiatives
- Establish and maintain collaborative relationships with community organizations
- Support onboarding of new hires through shadowing and mentoring, in collaboration with Family Advocate Supervisors
- Work independently with strong initiative and a flexible, positive attitude
- Collaborate effectively with diverse teams
- Demonstrate strong problem-solving skills and sound judgment; independently resolve routine issues and escalate complex situations to the Family Advocate Supervisor as appropriate
- Maintain thorough knowledge of all company policies and procedures
- Ability to travel frequently between SFS ECE centers and adapt to varying work locations and schedules
- Coordinate support for the program’s most vulnerable families
LICENSING AND OTHER REQUIREMENTS:
• Valid driver’s license
