Who we are:
We are BRITEWISE. Educational technology staffing is all we do. Why are we called BRITEWISE? We liked the name. To us it implies that both our company and our district partners bring wisdom to the table. We are seeking applications for an experienced Technology Specialist to help take our company and customer to the next level.
What you will be doing:
The Technology Specialist will join the talented team at the Newport School District. You will provide first line support for all staff and students at the Newport School District. The Information Technology Specialist is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands throughout the educational institution. The salary range is 38-45k.
Essential Functions:
- Provide on-site, phone, and remote support to the student and staff users (“customers”) as required.
- Create, monitor, track, schedule, update, and close district work orders within the ticketing system in a timely manner
- Effectively hand off issues to higher level technical support personnel or appropriate individuals in other departments
- Follow through to ensure problems are resolved and customers are updated.
- Develop in-depth product knowledge to resolve customer questions and issues and contribute to the Knowledge Base.
- Assist with password resets for network and email accounts.
- Provide basic computing device technical support
- Assist with basic device network connectivity issues.
- Provide application software support.
- Maintain the knowledge and skills necessary to assist in the maintenance of records and inventory.
- Assist with device deployment and imaging when requested
- Perform other tasks and responsibilities assigned by the Technology Manager.
