Supervisor, Accounts Receivable

Unitec is part of American Elevator Group (AEG), the largest independent elevator service company in North America. AEG consists of well-established elevator service companies operating across the United States. Backed by Arcline Investment Management, AEG has a substantial presence in the elevator industry and is experiencing rapid growth. Unitec seeks an experienced Supervisor, Accounts Receivable for its Long Island City (LIC) location.

Reporting to the Vice President, Finance, the Supervisor, Accounts Receivable will lead a team focused on invoicing and implementing strategic collection efforts for overdue accounts, particularly in the elevator installation, repair, and maintenance sector.  This role involves managing delinquent accounts and utilizing effective skills to resolve billing discrepancies through clear communication with both internal teams and external partners.

Responsibilities:

• Train and develop the Collections team by providing guidance and support to optimize efficiency.
• Manage collections, follow up on overdue accounts, and implement collection procedures in line with company policies.
• Maintain assigned accounts to identify and resolve outstanding debts.
• Generate and analyze AR-related reports, such as aging reports.
• Lead bi-weekly collections meetings with the sales department.
• Evaluate customer creditworthiness, set credit limits, and manage credit terms in compliance with company policies.
• Review and establish payment plans for delinquent accounts, adhering to established credit policies.
• Develop and implement procedures for effective repayment plans.
• Establish and execute escalation protocols for managing past due accounts
• Create reports regarding the status of customer accounts as requested.
• Research into customer discrepancies and past-due amounts with the assistance of the collections team.
• Collaborate with the collections team to reconcile accounts receivable on a periodic (at least bimonthly) basis.
• Maintain and update customer files, including changes to names, addresses, mergers, or mailing addresses.
• Copies, files, and retrieves materials for accounts receivable as needed.
• Relays information changes to the appropriate employees.
• Coordinate and analyze financial reports related to Collections and accounts to ensure accurate reconciliation and efficient cash flow management.
• Performs other duties as assigned.

Work Environment & Hazards:

• This job operates in a sedentary, general office environment and routinely requires the use of standard office equipment.
• This role routinely utilizes standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.

Special Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Work Contact Group:

• Regular interaction with internal teams and other departments.
• Moderate contact with vendors and clients.

• A Bachelor’s degree in Business Administration, Finance, Accounting, or a related field is required.
• A minimum of 5-7 years of progressive experience in technical collections, ideally in a supervisory role within construction, facilities management, or the elevator industry, is preferred.
• Proficiency in accounting and billing software, MS Excel, and ERP systems preferred.
• Strong written and verbal communication skills to effectively engage with both internal teams and external customers.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a demanding environment.
• Excellent organizational skills and diligence.
• Attention to detail and accuracy in handling billing and collections processes.
• Knowledge of industry-specific regulations and compliance standards.
• Capability to work both independently and collaboratively in a fast-paced, dynamic environment. 

We proudly offer a comprehensive benefits package to support the health, well-being, and professional growth of our team. Benefits include a competitive salary, 90% employer-covered health insurance, dental and vision insurance, as well as various employer-sponsored perks. The highly competitive 401(k) safe harbor match is fully vested upon plan entry. Additionally, there is generous paid time off, flexible work arrangements, professional development opportunities with tuition reimbursement, and more!

AEG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor protected by law from employment discrimination.