Audio Intern

JOB DESCRIPTION OVERVIEW 

JOB ROLE AND PURPOSE 

As the Audio 4th Year Resident for our otolaryngology practices, you will work closely with and under direct supervision of ENT physicians, audiologist, and physician assistants to perform general audiology duties. You will assist physicians who evaluate and treat patients with hearing and balance disorders, working closely with ENT doctors and supervising audiology staff to provide comprehensive care. Your duties will include conducting hearing tests, administering balance assessments, fitting, and dispensing hearing aids, and providing patient education. 

ABOUT ENT SPECIALTY PARTNERS  

Our organization, ENT Specialty Partners (ESP), provides unparalleled strategic, financial, and operational support to our partnering clinical groups of otolaryngologists, collaborating closely with physicians, physical therapists, local practice managers and our appreciated staff members to achieve superior outcomes in today's medical landscape. Join our dynamic team where we prioritize people, foster innovation, and pursue excellence.  

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Monday mornings: Newborn hearing screenings in pediatric nurseries. 

• Monday afternoons, Tuesday, Wednesday, Thursday, and Fridays: General audiology, including hearing testing for pediatric-geriatric populations, OAE, immittance testing, ABR (sedated and non-sedated), hearing aids, real ear, Baha/Osia, etc.  

• Work with ENT physician and physician assistants within private practice as well as various ENT resident physicians in the ENT clinic.  

• Work with the cleft lip and palate team. 

• Community outreach and marketing efforts. 

SUPERVISED CLINICAL DUTIES 

• Performs audiological testing including a full range of audiograms, tympanograms, reflex decay, acoustic reflex, otoacoustic emissions, CPA, and VRA etc. for both the physicians and physician assistants. 

• Provides treatment by fitting hearing aids, fitting and adjusting bone, counsel's patients and their families on the proper use, care and maintenance of the hearing devices. 

• Perform hearing aid evaluations, fittings, and follow-up services for adults, including real-ear measurements. 

• Counsel patients and families on test results and expectations. 

• Provide vestibular assessments, including VNG. 

• Evaluate and treat patients with tinnitus. 

• Counsel and fit patients with appropriate hearing protection devices 

• Fit patients with custom ear molds 

• Provide hearing aid fitting, bone anchored device fitting and adjustments, and patient education on device use, care, and maintenance 

• Examine patients with ear, hearing, balance, and related problems 

• Perform Dix-Hallpike and Epley Maneuvers as needed for vertigo or dizziness 

• Accurately perform hearing evaluations to assess patient hearing 

• Accurately perform hearing aid consultations, evaluations, fits, checks, and adjustments 

• Make ear mold impressions 

• Record and update patient evaluations, changes, progress, and treatments 

• Ensure that all audiology equipment is in good working order and calibrated regularly 

ADMINISTRATIVE AND OFFICE MANAGEMENT DUTIES 

• Maintain inventory spreadsheet and place orders as needed, with approval from the director and copy of invoice kept in the practice administrator's office 

• Inform practice administrator of any compliance concerns 

• Call patients from reception to audiology room and educate them on procedures 

• Place orders and collect payments for hearing aid and ear mold purchases, documenting orders and monies collected 

• Send hearing aid repairs in a timely manner for prompt and accurate responses for patients 

• Follow up with patients for needed services 

• File hearing aid invoices, results, and other documentation in patient medical records for physician review 

• Read patient files for the day's visit 

• Generate written communications for physicians that are timely, clear, and concise 

• Prepare diagnostic reports for availability to physicians and patients 

• Order and restock supplies in audiology rooms 

• Maintain cleanliness and neatness in hearing testing and consultation rooms 

• Follow safety procedures to protect patients and staff 

• Attend and participate in meetings, in-service education, and continuing education opportunities 

• Collaborate with other healthcare professionals to provide optimal patient care 

• Maintain confidentiality of patient information 

• Provide excellent customer service to patients and their families 

COMPLIANCE RESPONSIBILITIES 

• Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments 

• Understand and follow front office policies and procedures, practice mission statement, personnel code of conduct, and compliance program rules and regulations 

• Maintains knowledge and complies with all personnel and other established job-related policies and procedures 

• Understands and includes the practice’s mission statement in daily performance of job duties 

• Adheres to personnel code of conduct 

• Comprehends and adheres to all rules, regulations and procedures of the Practice Compliance Program which includes, but is not limited to OIG Program, HIPAA, OSHA, CLIA and any other state, local or federally mandated regulations that affect a physician’s office. 

• Informs practice administrator of any concerns related to any compliance issues (OIG, HIPAA Privacy and Security, State medical board etc.). 

• Performs any other duties as requested and delegated by physician or practice administrator 

KNOWLEDGE AND SKILLS  

• Extensive knowledge and understanding of Audiology 

• Formal knowledge, education, and training in fourth year of Au.D. or Ph.D program 

• Excellent patient service and customer focus skills, 

• Excellent oral and written communication skills with sign language a plus. 

• Understanding of medical billing practices and terminology. 

• Keen sense of decision-making and judgement. 

• Active listening skills and ability to adapt to change. 

• Effective time management skills. 

• Strong interpersonal and communication skills, with the ability to interact effectively with patients, team members, and management. 

• Excellent organizational skills and attention to detail. 

ABILITIES AND PHYSICAL REQUIREMENTS  

• Physical activity includes, but is not limited to walking, standing, bending, squatting, kneeling, twisting. 

• Possess manual dexterity to use office equipment. 

• Ability to manipulate equipment, as well as lifting and moving objects, equipment and supplies.  

• Ability to lift 30-50 pounds, push and pull 75 pounds.  

• Ability to self-manage and work independently. 

• Ability to troubleshoot problems independently. 

• Ability to handle multiple tasks simultaneously while maintaining a prominent level of professionalism. 

• Ability to adapt to changing priorities and work well under pressure. 

• Ability to maintain a professional appearance and demeanor. 

• Ability to comprehend medical office routines and policies. 

• Learns quickly from verbal and written instructions. 

• Ability to keep some financial records and perform mathematical tasks. 

WORK ENVIRONMENT 

• Clinical office setting 

• Patient interaction 

• In Person 

JOB QUALIFICATIONS  

• Enrolled in the 4th year of Au.D. or Ph.D. program with anticipated graduation and licensure 

• Excellent patient service and customer focus skills 

• Excellent oral and written communication skills with sign language a plus 

• Ability to deal with varying levels of patients and customers from diverse culture and socio-economic backgrounds 

• Knowledge of medical terminology 

• Understands the ethics of patient and office confidentiality 

• Ability to comprehend medical office routines and policies 

• Learns quickly from verbal and written instructions 

• Ability to keep some financial records and perform mathematical tasks. 

• Organized and extremely detail-oriented; able to meet deadlines and manage a variety of simultaneous projects. 

• Must be able to professionally interface with physicians, practice leaders, and colleagues.   

BEHAVIORAL COMPETENCIES  

• Attention to detail and accuracy. 

• Excellent organizational skills. 

• Good leadership, interpersonal, and communication skills. 

EMPLOYEE BENEFITS  

We strive to be an employer of choice with competitive compensation, employee benefits, strong leadership, meaningful careers, developing and dynamic career opportunities, with an engaging, exciting company culture.  

ESP provides comprehensive benefits packages to its employees, including, but not limited to, multiple choice plans for medical, dental, vision insurance, STD/LTD disability, life, accident, indemnity, legal services, EAP, retirement plans, paid time off (PTO), paid holidays, and much more.