Front Office Receptionist

Job Details

Level

Experienced

Job Location

Southlake Clinic - Southlake, TX

Position Type

Full Time

Education Level

High School

Travel Percentage

Occasional

Job Shift

Day

Job Category

Admin - Clerical

Greet and check in patients; ensure timely patient flow.
Manage multiple phone lines and scheduling systems.
Receive referrals and contact patients for scheduling.
Provide patients with visit information, estimated charges, and required documentation.
Verify patient ID and insurance; assist with forms and billing questions.
Collect and record payments (copays, co-insurance, deductibles, and balances).
Schedule, reschedule, and confirm appointments.
Maintain accurate and up-to-date patient records and demographics.
Keep reception and waiting areas clean, organized, and sanitized.
Assist patients in distress and monitor the waiting area for safety.
Contribute to team efforts by performing additional tasks, as requested.

High school diploma or GED required; prior experience preferred but not required.
Strong communication, active listening, and time management skills.
Highly organized, detail-oriented, and able to manage multiple priorities.
Strong customer service skills with proficiency in office software (e.g., MS Office, Teams) and scheduling systems.

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