Referral Specialist

Referral Specialist

About One GI

At One GI, we’re committed to providing exceptional gastrointestinal care while fostering a culture of respect, integrity, and accountability. As we grow, we’re seeking team members who share our dedication to patient-centered service and collaborative work.

Job Summary

The Referral Specialist plays a key role in coordinating patient access to external healthcare providers, services, and community resources. This position ensures a seamless referral process by verifying insurance, obtaining necessary pre-authorizations, scheduling appointments, and serving as a liaison between patients, providers, and insurance companies.

The generous benefits we offer (dependent upon employment status)!

• Excellent paid time off for a healthy work/life balance.
• We want to help you with your retirement, with our generous 401k plan. We will match 100% of the first 3% that you contribute, and 50% of the next 2% of your eligible contributions.
• Looking to further your education, we want to help! We offer education reimbursement, up to $10,000 per year (depending on employment status).
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with fsa and hsa options.
• After you obtain employment, if you know someone that would also bring value to our company, refer them to One GI® and get a $500 referral bonus!

Key Responsibilities

• Insurance Verification & Authorization: Confirm patient eligibility and benefits; obtain pre-authorizations for specialist visits and procedures.
• Patient Liaison: Educate patients on their referral process, confirm appointments, and address insurance-related or procedural questions.
• Coordination & Communication: Facilitate communication between patients, providers, and insurers to ensure timely and efficient care.
• Record Keeping: Accurately maintain patient and referral information in the electronic medical records (EMR) system.
• Referral Tracking: Monitor referral status and follow up to ensure patients attend scheduled appointments and receive timely care.
• Reporting: Generate data-driven reports on referral volume, outcomes, and trends to support departmental improvements.

Core Competencies

• Strong attention to detail
• Excellent customer service skills
• Team-oriented mindset
• Initiative and problem-solving ability
• Strong organizational and time management skills
• Self-motivated and adaptable to change

Education & Qualifications

• High School Diploma or equivalent required
• Knowledge of medical terminology preferred
• Prior experience in a front office or healthcare setting preferred

Why Join One GI?

Be a part of a supportive and dynamic team dedicated to delivering quality care and creating positive patient experiences. We value our employees and provide opportunities for professional development and growth.