First Impressions Manager

Our First Impressions Manager is the welcoming face and voice of our group. You’re the person who ensures that every team member, job candidate, client, and partner feels like the most important person on the planet to us. This highly visible role blends front desk responsibilities with administrative support for Group Services. From greeting guests and managing calls to assisting with onboarding and internal events, this role ensures that every person to walk through our door experiences the Huseman Experience - warm, polished, professional, and genuinely caring.

Our ideal candidate is outgoing, attentive, and able to balance a polished, professional presence with behind-the-scenes logistics. You thrive on multitasking, excel in people-centric interactions, and take ownership of the experience from the moment a new face parks their car in our lot until they drive away.

A LEGACY OF BUILDING CAREERS!

Huseman Group wants to see you succeed. As a relationship-driven company, Huseman Group builds connections with and between our Team Members. We believe in the importance of recognizing that our employees are multifaceted individuals, with families, hobbies, and lives beyond work. At Huseman Group, we strive to work hard while also maintaining a healthy work-life balance. We celebrate our accomplishments as a team, support each other's successes, and aim to make a positive impact on our clients and community. Our full-time positions offer ample Paid Time Off, competitive salaries, and a supportive work environment where your thoughts and ideas are valued.

KEY RESPONSIBILITIES

Front Desk & First Impressions

• Serve as the first point of contact for all incoming calls, emails, and visitors, delivering a professional, warm, and efficient experience.
• From arrival to departure, ensure each interaction is seamless, personalized, and memorable – in the best way.
• Greet and assist guests, clients, and employees in person and virtually, creating a polished, welcoming, and VIP-caliber atmosphere.
• Direct calls and handle front desk email communication, with attention to phone professionalism.
• Centralize all meeting needs. Coordinate meeting room scheduling, prepare spaces, and manage visitor logistics.
• Maintain reception and conference areas in a neat, organized manner that you would be proud to show your mother. Proactively enhance the space with welcoming touches (a green thumb is a plus!)

Group Services + Office Support

• General Office Support
• Create a welcoming and inclusive office environment for all team members and guests.
• Use visual displays to share “who’s in the house” - highlighting clients, partners, and meeting details to promote engagement and connection.
• Support logistics for company meetings, celebrations, and special initiatives.
• Sort and distribute mail and manage receipt of all deliveries
• Order and distribute office and kitchen supplies.
• Keep office supply area, kitchen area, and coffee stations in an organized fashion.
• Manage and update company email distribution lists to ensure timely, accurate communication.
• Assist Finance Team: Scan invoices, lien waivers, notices of furnishing and distribute accordingly. Maintain daily listing of all customer checks received in the mail, and distribute to Finance Team, as directed. Maintain listing and documentation of business licenses and registrations for all Group businesses.
• Assist Risk Department: Organize and maintain documentation for insurance, compliance and track deadlines/maintain schedule for prequalification renewals (Trade31, Stanton, Stewart).
• Assist Talent Team: Support Recruiter with setting up for onboarding. Assist with training logistics, compliance tracking, and internal surveys. Maintain databases related to employee engagement surveys.

Our Ideal Candidate has:

• A positive, proactive mindset with an openness to learn and grow.
• Demonstrated grit, perseverance, and resourcefulness in overcoming challenges.
• A collaborative approach, valuing teamwork and shared success.
• Pride in delivering excellent service and creating memorable experiences.
• Excellent interpersonal and communication skills, both in person and on the phone, with a warm, welcoming presence.
• Strong organizational skills and the ability to manage multiple priorities with accuracy and efficiency.
• Proficiency with Microsoft Office Suite. Experience with Teams and Dynamics a plus.
• Professional demeanor, punctuality, and reliability.
• Comfort using technology and tools that enhance communication, collaboration, and engagement.

Requirements and Skills:

• GED or High School Diploma
• 1-year experience as an Administrative Assistant in an Office Setting

Competencies (Knowledge, Skills, and Abilities):

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other relevant software
• Familiarity with HR management systems and document control tools is beneficial

Houseman Group is an EOE/M/F/D/V/Alcohol and Drug-Free Workplace 

Huseman Group is an Equal Opportunity Employer and will not discriminate because of race, color, creed, age, national origin, ancestry, sex, sexual orientation, gender identity or expression, disability, veteran status or military status as defined in section 4112.01 of the Revised Code. This includes the areas of hiring, promotion, demotion or transfer, recruitment, discipline, layoff or termination, rate of compensation and company sponsored training. 

Huseman Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.  However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.