The IT Manager serves as the liaison between the business side and technical side of the organization, identifying needs, communicating findings, and making recommendations to the Director of MIS. They oversee the maintenance of essential IT operations including operating systems, security tools, applications, servers, email systems, hardware and software, and manage all levels of the IT department technical staff.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Manages all IT departmental staff.
- Ensures continuous staff training and sufficient knowledge base to meet the ever-changing needs of IT operations.
- Trains, mentors, and counsels’ staff to ensure well rounded knowledge, top performance, and high morale.
- Schedules, monitors, and evaluates staff performance and completes written performance appraisals.
- Manages full cycle Service Desk operations including service level agreements, tracking and prioritization of service tickets, analyzing performance and documenting resolutions.
- Analyzes performance of Service Desk activities identifying problem areas and revising procedures to deliver effective timely resolution to end users.
- Analyzes department needs, identify vulnerabilities and boost productivity efficiency and accuracy to inform business decisions.
- Prepares a variety of reports including cost benefit analysis, departmental workload, activity status, trends, and user training requirements.
- Cross trains with Network Administrator to ensure sufficient knowledge base to provide coverage at all times.
- Continuously analyzes venders to ensure the best value for company needs.
- Manages and supports all applications installed on servers and workstations.
- Manages and supports all applications installed on servers and workstations.
- Ensures all software is licensed, registered, and retained in active license file.
- Documents system changes for each application in the appropriate log.
- Creates and maintains user accounts and appropriate access to network resources.
- Monitors, tracks and documents network activity to maintain system performance.
- Oversees backup and security procedures are followed and completed according to schedule.
- Remain abreast of changes in network system software and hardware requirements, and recommend appropriate purchases.
- Maintains voice/data networks and associate assemblies and upgrades as needed.
- Assesses need for system reconfigurations based on request trends and make recommendations.
- Tracks and maintains physical inventory of technological assets company wide.
- Coordinates telecommunication infrastructure, maintenance, and testing.
- Other duties as directed by management.
WORK ENVIRONMENT
While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time.
