mation Technology Services Director

At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.

Be part of a team that’s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!

HIGHLIGHTS

As an Information Technology Director, you will provide strategic leadership and operational oversight for all IT functions across the organization. This role is responsible for aligning technological initiatives with business goals, ensuring high system availability, driving innovation, and maintaining compliance and security standards. You will oversee the infrastructure, endpoint services, healthcare IT platforms, and service desk operations, fostering a collaborative and high-performance culture across the department.

THE ROLE

Job Functions

• Develop and execute the IT strategic roadmap in alignment with organizational objectives
• Lead and mentor IT leadership and technical teams across infrastructure, systems engineering, endpoint services, and healthcare IT
• Oversee enterprise systems including Microsoft 365, AzureAD/Entra, Intune, AWS, and endpoint management platforms
• Ensure optimal performance and availability of PACS, RIS, EHR, and teleradiology applications
• Champion automation and integration initiatives using PowerShell, Python, and API technologies
• Direct service desk operations, ensuring SLA compliance and user satisfaction
• Manage Teams Voice provisioning and telecom services
• Establish and enforce IT governance, cybersecurity, and compliance policies
• Lead incident response, root cause analysis, and continuous improvement efforts
• Oversee IT asset management, procurement planning, and inventory forecasting
• Collaborate with cross-functional teams to support clinical workflows and business operations
• Lead the development and implementation of HIPAA HITRUST compliance programs, ensuring that IT operations, data handling, and security controls align with federal and industry healthcare standards
• Conduct risk assessments and gap analyses related to HIPAA HITRUST and oversee remediation plans
• Coordinate audits, documentation, and reporting to maintain compliance and prepare for HITRUST certification or renewals
• Collaborate with legal, clinical, and operations teams to ensure continuous compliance with evolving healthcare data protection laws and frameworks
• Develop and manage the annual IT budget, ensuring alignment with organizational priorities and cost efficiency
• Monitor expenditures, optimize resource allocation, and identify opportunities for cost savings within IT operations
• Lead workforce planning and staffing strategies to support current and future IT initiatives
• Oversee recruitment, onboarding, performance management, and professional development of IT staff
• Manage vendor relationships, contracts, and service-level agreements
• Participate in the 24x7x365 on-call rotation as needed for critical systems

Skills

• Strong leadership with the ability to guide diverse technical and business teams
• Strong communication and stakeholder engagement skills
• Expertise in enterprise architecture, cloud platforms, and healthcare IT systems
• Advanced problem-solving and decision-making abilities
• Experience with PACS systems, HL7/DICOM standards, and radiology workflows
• Proficiency in automation, scripting, and system integration
• Familiarity with ITSM/ITIL frameworks and endpoint support best practices
• Commitment to service excellence and operational efficiency
• Experience with OnePacs, Mirth, OsiriX, Fluency Direct, and endpoint management tools

Qualifications

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field
• 10+ years of progressive IT experience, including 5+ years in a senior leadership role
• AWS Solutions Architect, Microsoft Azure Architect, ITIL Foundation, PACS Fundamentals certified

BENEFITS & PERKS

• Comprehensive benefits package, including retirement and profit sharing
• Unlimited Paid time off and flexibility to support your personal life
• Fuel for your day with company sponsored lunches & snacks