RUN Studios is looking for an expert in the field of live streaming, technical transmission, captioning services, management and leadership to support our client, a leader in the streaming industry. As the Broadcast Operations Center Manager, you'll lead a talented team, manage services, and oversee the operations of the room. Your role will include driving innovative collaborations, ensuring top-notch quality and consistency, and communicating the full range of services, capabilities, and solutions across all departments. Join us and be a key player in transforming the future of Broadcast Operations.
As a Broadcast Operation Center Manager, You Will
- Architect the end-to-end Broadcast Operations Center (BOC) operations and ensure its success.
- Provide a high level of customer service with timely responses to requests.
- Proactively troubleshoot systems, resolve issues, or escalate when necessary for all tools and systems critical for service delivery.
- Manage internal and external BOC staff, including Transmission and Tape Technicians, Streaming Technicians, Technical Producers, and Skycap Technicians.
- Collaborate effectively with clients, stakeholders, and cross-functional teams both within and outside the facility.
- Conduct annual and monthly performance reviews for team members.
- Ensure accurate scheduling and billing of services to projects using in-house tracking tools.
- Test tools and programs with the BOC team to maintain the highest service levels and expertise.
- Execute client and technical communications for events, including service integration, guidance, and promotion of offerings.
- Maintain accurate and up-to-date paperwork, documentation, and tracking tools.
- Participate in project scoping calls with clients and production crews to outline event requirements.
- Drive and inspire a higher level of understanding of BOC systems among staff and clients.
- Collaborate with teams to optimize the productivity and effectiveness of the BOC in and outside of the facility.
- Provide innovative solutions to any issues that arise during operations.
- Oversee internal and external staff schedules for events, services, and programs.
- Manage the global closed captioning system, Skycap, for in-person live events worldwide.
- Continuously advance business goals with forward-thinking strategies across all services.
- Craft and share stakeholder communications, such as RCA reports and ongoing KPI updates to leadership.
- Innovate service offerings to improve efficiency, align with industry trends, and expand capabilities.
- Review and revise team structures to ensure optimal support, coverage, and success.
- Facilitate special testing projects and provide comprehensive reporting as needed.
- Support global operations with flexible event scheduling and plans for improved 24/7 coverage.
- Performs other related duties as needed.
As an Applicant, You Bring
- Demonstrated expertise in people management and leadership.
- 5+ years of experience in the media, broadcast, or streaming production industry.
- Minimum of 5 years of experience with transmission booking and systems.
- Proven ability to book satellite and fiber transmission paths.
- Excellent organizational and reporting skills, including preparation of RACI charts, KPI updates, and detailed reports.
- A growth mindset, positive attitude, emotional intelligence, and thought leadership.
- Exceptional communication skills for engaging with both technical and non-technical personnel.
- Experience with captioning formats for live broadcast, web delivery, on-demand, and in-room displays.
- Understanding of digital media artifacts, their causes, and effective solutions.
- Proficiency in industry-relevant digital streaming file formats, including Smooth, HLS, and mp4.
- Solid understanding of digital media fundamentals, such as frame rates, bandwidth, aspect ratios, resolution, audio syncing, and more.
- Basic editing expertise, including trimming, fades, and audio syncing.
- Strong knowledge of Content Delivery Networks (CDNs), including edge caching, token authentication, and origin services.
- Familiarity with video transmission technologies and equipment, such as fiber encoders/decoders, satellite dishes/receivers, RTMP, and transport streams.
- Adept at quickly isolating and resolving issues in video transmission paths.
Additional Position Details
- Supervisory Responsibilities
- Recruits, interviews, hires, and trains new staff.
- Oversee the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Manages internal and external teams schedules
- Physical Demands
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Work Environment
- The Broadcast Operations Center is located indoor, in a large, central room
- Travel
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or be assigned at any time with or without notice.
At RUN Studios we recognize our ultimate success depends on our talented and dedicated workforce. We understand, value, and are grateful for the invaluable contributions made by each employee. Our goal is to provide a comprehensive program of evolving competitive benefits specifically designed to support the needs of our employees and their dependents.
Compensation
Pay Range: $120,000 - $165,000 (Salary)
The successful candidate’s starting pay within this range will be based on various factors such as individual qualifications and work location.
Benefits:
Benefits and perks may vary depending on location and nature of the work, but eligible employees have access to medical, dental, vision, life, and AD&D benefits, health savings and flexible spending accounts, other telehealth and wellness benefits, a minimum of seven paid holidays per year, accrual of at least 6.5 days (Temporary Employment) to at least 15 days (Regular Employment) of paid time off per year, a 401k plan with company match, discretionary bonuses dependent on company, team or individual performance, and referral bonuses for eligible hired referrals.
As an equal opportunity employer, RUN Studios is committed to pay equity and does not discriminate on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, genetic information, protected veteran status, disability, age, or other legally protected status.
