Cross-Utilized Airport Agent - Charlotte Douglas International Airport (FT)

Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remain at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits
If selected for employment as a full-time team member, you will be eligible for the following benefits:

• Health, Vision, and Dental Coverage – Effective the first day of the month following your hire date. Additional voluntary benefits include short-term/long-term disability and life insurance policies.
• 401(k) Savings Plan – Effective the first day of the month following your hire date, with a Company match of up to 6%, in accordance with Company guidelines.
• Paid Sick Leave – Accrual of up to 56 hours per year, rolling over annually until reaching a maximum of 480 hours.
• Vested Vacation – Available on January 1st following your hire date.
• Travel Privileges – Non-revenue/space-available (NRSA) travel benefits after six months of active service.
• Leaves of Absence – Medical, family care, maternity, paternity, personal, and other leave options, as outlined in the Employee Handbook.

Additional Pay & Incentives

• Hourly Rate – Starting at $18.25/hour, with a $1.00 annual step increase on your pay anniversary until reaching $23.25/hour. Once the maximum rate is reached, you may be eligible for an annual retention bonus of up to $2,000, based on performance.
• Holiday Pay – Paid at 2× your hourly rate for Company-observed holidays worked.
• Overtime – Paid at 1.5× your hourly rate for hours worked over 40 in a pay period.

Equal Employment Opportunity
Contour Airlines is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, genetic characteristics, veteran or military status, disability, gender identity or expression, familial status, criminal history, domestic violence victim status, or any other protected category.

If you require a reasonable accommodation during the application process, please contact Human Resources at hr@flycontour.com.

Join Our Team
Our rapid growth has created exciting opportunities across the organization. We invite you to join the Contour Airlines family and grow with us.

Summary of Essential Duties

The Cross-Utilized Airport Agent plays a key role in delivering Contour Airlines’ commitment to exceptional customer service. This position is responsible for performing a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations.

Agents will be fully trained to execute tasks associated with both customer-facing and aircraft servicing responsibilities, requiring work in both indoor and outdoor environments.

Cross-Utilized Agents are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer-focused airport operation.

• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.

• Provide check-in assistance, handle ticketing changes, re-book itineraries, and process special service requests.

• Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.

• Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.

• Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.

• Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.

• Maintain in-depth knowledge of policies and procedures related to unaccompanied minors, law enforcement officers, hazardous materials (HAZMAT), and other regulatory requirements.

• Communicate clearly and accurately with passengers, coworkers, flight crews, and vendors to ensure operational efficiency.

• Always maintain the safety and security of the ramp area, adhering to all applicable safety procedures and airline policies.

• Monitor passenger safety during boarding and deplaning, providing assistance in a friendly and professional manner.

• Marshal aircraft on the ramp, directing, assisting, and parking all arriving, departing, and towed aircraft.

• Observe safe ground-handling procedures, conduct routine ground service equipment (GSE) checks, and report any equipment issues.

• Perform duties of a Ground Security Coordinator (GSC) in compliance with the Company’s security program.

• Handle customer baggage and Company materials with care; responsibilities include frequent lifting, loading/unloading, sorting, and transferring baggage and cargo.

• Service aircraft as needed, including lavatory servicing, potable water refills, window washing, de-icing, and commissary stocking.

• Assist in ramp set-up and ensure proper storage of equipment and baggage.

• Perform additional duties as assigned by station leadership or Company management.

Working Environment / Physical Requirements

• Frequent stooping, bending, kneeling, and crouching while performing job duties in both indoor and outdoor environments.

• Regularly handle, lift, load, unload, and transport items weighing up to 75 pounds, with or without reasonable accommodation.

• Ability to stand, walk, and work on your feet for extended periods of time (up to 8 hours per shift).

• Must be able to work in a variety of environmental conditions, including exposure to extreme weather conditions (heat, cold, rain, snow) and loud noise levels.

• Capable of safely operating ground service equipment (GSE) and performing physical tasks associated with ramp operations.

• Must be able to ascend/descend stairs frequently.

• Must be at least 18 years of age.

• A minimum of nine (9) months of prior airline or aviation industry experience is preferred.

• Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions.

• Possess a valid driver’s license with a good driving record.

• Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required.

• High school diploma or GED certification preferred.

• Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required.

• Ability to type a minimum of 30 words per minute.

• Possess polished and professional interpersonal skills with a positive, customer-focused attitude.

• Strong leadership, organizational, and time management skills.

• Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism.

• Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment.

• Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail.

• Self-motivated with the ability to motivate others.

• Ability to work independently and collaboratively as part of a team-oriented environment.

• Excellent written and verbal communication skills, delivered with professionalism and tact.

• Must pass a DOT-required pre-employment drug screening and be willing to submit to and pass FAA and Company-mandated random drug and alcohol testing.

• Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA.

• Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate.

• Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements.

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.