At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we’d love to hear from you!
About The Role
Under direction of the Director, Payment Services, the Sr ACH Specialist manages the ACH process, including accurately processing transactions, reconciling statements, and ensuring compliance with regulatory requirements. This role provides internal and external member support by resolving issues related to ACH payments. This includes reconciling and managing general ledger accounts assigned to the Payment Services department.
This position is fully on site and will require travel to Ventura, CA
What You’ll Do
- Perform the daily processing of all incoming ACH files and ensures proper posting to member accounts.
- Reconciliation of ACH settlements received through the Federal Reserve and post the journal entries.
- Process ACH exceptions, reversals, and stop payments, ensuring the usage of correct ACH codes.
- Process daily ACH returns, Notification of Change (NOC), and Death Notification Entries (DNE) from the Federal Reserve Bank. Including late returns (LOIs), which may require additional follow-up.
- Process and respond to ACH government and ACH ODFI (Originating Depository Financial Institution) reclamations and trace requests.
- Review and process all ACH disputes submitted through the dispute software. Return items with the appropriate reason code.
- Assist frontline and key support departments with complex member inquiries, account issues, research, and document requests. Primary support and responsible for investigating and resolving member account discrepancies related to ACH.
- Stay abreast of industry changes and maintain an in-depth understanding of NACHA rules and other applicable regulations to ensure compliance. Update departmental procedures when regulatory changes arise. Recommend changes and process improvements to allow compliance with industry standards and ACH operations.
- Maintain NACHA Accredited ACH Professional (AAP) certification by participating in credit-eligible courses as required to maintain AAP certification.
- Retain documentation and reports as required by The National Automated Clearing House Association (NACHA).
- Support all audit and exam efforts in coordination with payment services management.
- Responsible for processing critical and essential functions remotely during a disaster as defined in the organization’s Business Continuity Plan and on non-federal holidays to eliminate or minimize interruption with member payments and Federal Reserve deadlines.
- Act as backup for other colleagues within the Payment Services team as necessary.
What We’re Seeking
- Associate’s degree or 2 years of college level coursework is required.
- 2-4 years of direct ACH processing and/or operations experience at a financial institution is necessary. Including, strong knowledge of NACHA rules and guidelines.
- Must have thorough knowledge of the Federal Reserve settlement process and the Credit Union core processing system. Familiarity with the Truth-in-Savings and Electronic Funds Disclosures.
- Must be proficient in computer systems (Microsoft Office) and comfortable working with multiple systems.
What Will Make You Stand Out
- Accredited ACH Professional (AAP) certification is strongly desired. Incumbent will be required to obtain the Accredited ACH Professional (AAP) certification within 12 months of hire.
- Bilingual English/Spanish desired.
- Working knowledge of these systems – Genesys Cloud, Symitar/Episys, and Alkami.
- A dedication to service, working with organizations that seek to improve the lives of people in your community.
What’s In It For You
- Paid Volunteer Time
- Paid Time Off, including Sick/Vacation/Holidays
- Medical/Dental/Vision/Life Insurance/Supplemental Benefits
- 401k Employer Match & Safe Harbor Contribution
- Company Sponsored Life & LTD Insurance
- Education Reimbursement
- Free Electric Vehicle Charging at Headquarters Location
- VCCU Membership and Rate Discounts
We are dedicated to building an inclusive and authentic workplace that values unique voices and experiences, backgrounds and identities. We are an equal opportunity employer who celebrates the diversity of our employees and our members and strives to represent the many communities we serve.
