At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we’d love to hear from you!
About The Role
The Core Banking Systems Manager is responsible for the strategic oversight, operational integrity, and continuous optimization of the credit union’s core banking platforms*. This leadership role drives cross-functional collaboration and team development to ensure secure, efficient, and mission-aligned system operations across transaction processing, Deposit/Loan account management systems, Imaging & Archive platform, Automation design and management, and 3rd party integrations to the core system.
The manager is also accountable for establishing and monitoring key performance indicators (KPIs) to measure system effectiveness, service delivery, and operational excellence. Leveraging automation technologies and data-driven insights, this role fosters innovation and continuous improvement to enhance member experience and support the credit union’s strategic goals.
This is a key member of the Technology Management team and requires fully onsite work at VCCU’s OceanView Headquarters.
What You’ll Do
The Core Banking Systems Manager ensures the secure, compliant, and efficient operation of all core banking technologies. This individual oversees daily, weekly, monthly, and annual processing requirements and will provide after-hours and weekend support, as needed, for critical systems and implementations.
- System Ownership & Oversight: Lead administration of core platforms (e.g., JHA Epysis Core, Lending/Account processing systems, imaging & Archive, etc.), including configuration, upgrades, and third-party integrations.
- Performance & Security: Monitor system health and enforce security protocols to maintain high availability and reliability.
- Regulatory Compliance: Ensure adherence to NCUA, FFIEC, DFPI, and other applicable standards.
- Vendor Management: Serve as primary liaison with vendors; manage contracts, SLAs, and issue resolution.
- Cross-Functional Collaboration: Partner with operations, lending, and member services to align system initiatives with business needs.
- Audit & Risk Coordination: Support regular reviews with audit and risk teams.
- Change Management: Govern core banking parameter changes through approved processes.
- Business Process Automation: Manage organizational automation platforms leveraging tools such as OpCon, PowerAutomate, RPA, etc.
- Core Programming Customization Oversight: Manage programming efforts (e.g., PowerOn for JHA) aligned with DevOps team best practices.
- KPI & Ticket Management: Track and report KPIs; prioritize and resolve user-submitted tickets.
- Documentation & Procedures: Maintain a catalog of operational procedures and retire outdated processes.
- System Maintenance: Perform server tasks as directed by vendors and in collaboration with Enterprise Infrastructure & Application Support team.
- Project Leadership: Act as a key stakeholder in all core banking system related initiatives.
- Supervisor Responsibilities: Supervise and develop a team of specialists, analysts, and engineers.
