Director of Information Technology (Systems)

Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.

Full-Time Employee Benefits & Compensation Overview

As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs:

Insurance

• Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)

401(k) Savings Plan

• Eligibility begins the first day of the month following your hire date.
• The Company offers a matching contribution up to 6% of your eligible compensation.
• Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.

Paid Sick Leave

• Accrual of up to 56 hours of paid sick leave per year.
• Unused sick leave rolls over annually until your sick bank reaches 480 hours.

Vested Vacation Hours

• Eligible to receive vacation hours on January 1st following your hire date.
• These hours will be vested and available for use in accordance with Company policies.

Non-Revenue/Space Available (NRSA) Travel Privileges

• NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.

Leaves of Absence

• Eligible for various types of leave, including:
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave
• Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding.

Compensation Details

• Contour Airlines offers a competitive salary  based on your prior work experience.

Equal Employment Opportunity

Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Accommodations

Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com.

Join Our Growing Team

Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.

Summary of Essential Duties

The Director of Information Technology (Systems) is a key leadership role responsible for overseeing all aspects of Contour’s information systems and technology infrastructure. This position ensures the stability, security, and scalability of enterprise-wide IT systems that support the Company’s diverse aviation operations, including scheduled airline service, charter operations, maintenance, and FBO services.

The Director will lead a high-performing IT team, manage vendor and software relationships, and ensure compliance with FAA, TSA, and other regulatory requirements as they relate to technology and data systems. This position requires a balance of strategic vision, operational execution, and hands-on technical expertise.

The successful candidate will demonstrate exceptional leadership, communication, and problem-solving abilities, ensuring that Contour’s technology environment remains reliable, secure, and aligned with business objectives.

Key Responsibilities

• Advises and consults with other departments on production software issues, concerns, problems, and questions.
• Assist in managing service requests and relationships with ERPs as directed.
• Analyzes proposed and actual projects in terms of the potential benefits of using information systems.
• Prepares long-and short-range plans for application selection, software systems development, systems maintenance, production activities, and necessary support resources.
• Plansandrecommendschangestothecapacityoftheoperatingsystemanditsconfiguration.
• Prepares cost estimates for current and proposed projects, reflecting the equipment and staff requirements as directed.
• Make analytical decisions and be accountable for all actions made by a department or group.
• Use a high degree of analytical ability by using sound judgment acquired through significant experience to solve complex and varied problems that could result in substantial loss of reputation.
• Perform other duties as assigned by leadership

• Must be at least 23 years of age.
• Bachelor’s degree in computer science, Information Systems, or a related field.
• Minimum of 7-years of related experience. Additional years of relevant experience can be substituted for the education requirement on year-for-year basis.
• Must have experience leading an information technology department in a like-sized organization.
• Proficient with MS products suite, administration of Azure O365 and Active Directory.
• Strong working knowledge of AWS administration, networking, NIST cybersecurity practices.
• Development skills for CRM and contact center integrations, LMS.
• Experience with cloud-based authentication strategies for SSO.

• Minimum 2 years professional experience with ASP.NET framework and C#, proficiency with ASP.NET Core MVC framework, working knowledge of API processes, experience with GIT or other version control system, comfortable with basic front-end development including HTML, CSS, and JavaScript.
• Working knowledge of ITSM/project management software (ServiceNow, Jira, etc.); Agile development.
• Aviation IT experience is a plus, as well as MCSE and/or CNE certifications.
• Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
• Possess strong leadership, interpersonal and organizational skills.
• Must have well-developed people skills and ability to work with a variety of personalities.
• Able to coordinate multiple priorities and meet deadlines.
• Able to handle interruptions and a fast-paced environment.
• Able to work with confidential materials and information.
• Ability to manage multiple complex projects simultaneously.
• Maintain strong attention to detail.

• Be a visionary with ability to clearly see the need for change, and then revise processes or procedures and ultimately implement revisions as needed
• Be self-motivated and able to motivate others
• Be able to communicate information and recommendations to non-technical personnel in an informative manner.
• Strong supervisory and leadership skills.
• Authorized by law to work in the United States and able to travel in and out of the United States.
• Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
• Must understand, read, and write English.
• Excellent communication skills both written and verbal delivered with tact and professionalism.
• Ability to work independently and as part of a team.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.

Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.