By joining the San Diego Center for Children, you will empower children and families through transformative mental health care and educational services. Our vision is to inspire a world where children and families live joyful, healthy lives. We serve over 1,000 people every day - are you ready to make an impact?
Join us - and work with purpose!
POSITION BENEFITS
- Team-oriented, multidisciplinary approach
- Ongoing, high-level learning and development opportunities
- Culturally diverse environment
- Joint Commission Accredited Organization
- Comprehensive Health Insurance (medical, dental, vision, pet)
- Retirement savings plan: 403(b) - with employer match up to 3%
- Generous paid time off (vacation, sick leave, holidays)
- Wellness programs
- EAP - Employee Assistance Program
- Tuition reimbursement or assistance for continuing education
- Employee discounts
- Employee recognition program
- Opportunities for career advancement
- May be eligible for state or federal loan forgiveness programs for work with underserved populations
SUMMARY
The Administrative Assistant maintains medical records and executes various administrative functions for the purpose of supporting program operations. They help create a welcoming, trauma sensitive atmosphere, and provides general program information to consumers and the community. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ESSENTIAL ROLES AND RESPONSIBILITIES
- Maintains an accountable and fiscally responsible client billing system - Completes and submits client billing in a timely and accurate fashion per program guidelines
- Determines client eligibility for services through checking SmartCare and Medi-Cal databases
- Maintains current and closed medical records per county and SDCC guidelines - Acts as custodian of department documents and records, and takes appropriate measures to ensure confidentiality of client records at all times
- Provides administrative and quality improvement support for the program
- Assist with scheduling appointments for psychiatrists and informs all related parties of the upcoming appointments
- Provides a welcoming atmosphere and greets clients as they come into the office for appointments
- Routes incoming and outgoing mail to appropriate persons, and responds to phone calls and email messages in a timely fashion (within 24 hours) - Maintains communication with supervisor re: any new information of note received via phone/mail
- Manages department client and staffing databases
- Manages outcomes data collection and ensures that data is accurate for quarterly data uploads
- Maintains office equipment and orders office supplies for department
- Alerts program management of any unsafe equipment or other office hazards, and fills out monthly Environmental checklist for the Safety Committee
- Ensures all necessary fiscal/billing, demographic, and other client support data is accurate and run reports for managers on timeliness and productivity of staff
- As training/experience allows, complete CMS-1500 billing for youth with private insurance
- Maintains on-going client record-keeping and tracking system, and notifies program staff as deadlines approach
- Attends various County Mental Health, Full Service Partnership, mHOMS, and User Group meetings
- Attends bi-monthly admin supervision meetings
- Fulfills all required training including Smart Care, HIPAA, and cultural competency
LANGUAGE SKILLS
Ability to read, analyze, and interpret medical records, journals, reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management and public groups.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, and talk and hear. Due to the emotional instability of the clients the employee may be subjected to kicking, hitting, punching, biting, hair pulling, etc. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
DIVERSITY STATEMENT
The San Diego Center for Children is committed to:
- Actively recruiting, retaining, and supporting diverse staff at all levels of the organization
- Ensuring that diverse perspectives are included in the development and implementation of policies, practices and services, and that individuals feel empowered to advance our mission within an atmosphere of trust, safety, and respect
- Encourage and provide access to professional development in order to deliver equitable and culturally informed services to the population we serve.
