Intake Support Coordinator

SUMMARY.

The Intake Support Coordinator will work Monday through Friday. The Intake Support Coordinator will triage, assess, and provide superior customer service to all clients who enter Haven for Hope’s Intake Department. Will also provide administrative support and complete data entry tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES.

• Provide excellent and thorough customer service to all individuals who enter Intake Department and ability to communicate effectively with guest/visitors, members, and staff.
• Effectively engage homeless individuals and families, to retrieve the information necessary to enroll in the information tracking system and to assess for appropriate placement or referral.
• Performs a variety of clerical tasks related to guest/member intake ensuring proper documentation of a guest or member. Requires entering demographic data, attention to detail and accuracy in relaying and documenting personal information, and responding effectively by telephone, and e-mail.
• Provide timely and accurate concurrent documentation of assessment and placement, using the Homeless Management Information System (HMIS).
• Develop thorough knowledge of community area resources for referrals, including but not limited to financial, mental health, substance abuse, and alternative housing resources.
• Attend and participate in team meetings, trainings, and special events as needed.
• Educates, and ensures partners and other referring agencies are following the correct referral policies and protocol for service delivery.
• Support the goals of the Haven for Hope Campus, promoting a positive Campus image to the local community and adhering to the agency mission as well as demonstration of following a professional code of ethics.
• Model responsibility and accountability while supporting Haven for Hope mission and goals.
• General office duties- ordering & maintaining of office supply inventory, photocopying, faxing, reimbursement requests, travel arrangements, invoice payments, etc.
• Poses the ability to assist callers in crisis, direct general public on city-wide services available, problem solve situations via phone or in person.
• Phone coverage which includes answering and directing phone calls.
• Other duties as assigned.

EDUCATION.

• Minimum High School Diploma or GED.
• Preferred Bachelor’s degree in a Human/Social Services, Psychology, Social Work, or related field.

KNOWLEDGE/SKILLS/ABILITIES. .

• Technical Skills: Proficient ability to navigate in Microsoft Office. Includes ability to learn and maintain information systems developed specifically for Haven for Hope. Ability to learn and apply concurrent documentation techniques is essential.
• Communications: Proficient in verbal/written communication skills, in both formal and informal settings. Excellent ability to organize information, manage multiple tasks and use available tools to effectively contribute to a team environment. Ability to express oneself professionally within groups and in one-on-one conversation with staff, Prospects and Partners of the Campus. English and Spanish speaking is preferred.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Experience working with the homeless is highly desirable. Excellent time management skills and the ability to effectively communicate both orally and written is essential. The individual must have a high level of energy, creativity and flexibility.

CERTIFICATES, LICENSES, REGISTRATIONS

Prefer a valid Texas Driver’s License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly reimbursement for applicable and documented work related expenditures is provided. Travel within the city and its surrounding areas will be required (if applicable).

PHYSICAL DEMANDS.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard physical activity such as periodic standing, walking, sitting, basic motor skills to access computer files for information or simple data entry.

WORK ENVIRONMENT.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate